App freezing/crashing/quitting
Best Answer
-
Hi @MossKing it actually seems to be due to your device. I have read on the Internet that after updating the Apple devices to version 17.5.1, problems with the Internet connection, battery consumption and app performance occur. This can lead to the problems you described. However, it's not because of the Candy Crush Soda Saga app.
If you don't have another device, you should check with Apple when there will be an update that fixes these issues.
Answers
-
Hi @MossKing @jja1968 warm welcome to our community at Candy Crush Soda Saga.
Have you completed the following steps and have enough storage space and a stable internet connection:
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data!)
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
I hope this helps. Let me know if you need any help. -
-
Hi @MossKing it actually seems to be due to your device. I have read on the Internet that after updating the Apple devices to version 17.5.1, problems with the Internet connection, battery consumption and app performance occur. This can lead to the problems you described. However, it's not because of the Candy Crush Soda Saga app.
If you don't have another device, you should check with Apple when there will be an update that fixes these issues.