Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

I LOST MY PROGRESS - I'm going to faint

Dear Team,
I encountered an issue with the soda race in my game, I lost my gold streak in soda race, and due to some unknown reason the soda race disappeared, I played previous stages to check if it came back but unfortunately it doesn't so today, I decided to reinstall the game.

Although I was connected to my Facebook account, which should have preserved my progress, I have lost everything except my stage level. Here are the details of what I lost:

I have lost the following things:

Daily bonus: I was on 147-160 somewhere
Boosters: I had boosters ranging from a minimum of 16 to a maximum of 50, but now I have 0
Stage Helps: I lost all stage helps, including:
1. Hand
2. Smash
3. Cross Blast
4. Shuffle
5. The main 5th one (rainbow candy), of which I had 16, that allows clearing any stage without hassle.

Please assist me in restoring these items to my account.

Accepted answers

Yosca

Hello @Anum_Adil_6

I am very sorry to hear that you reinstalled the game. As Daily Bonus, Rainbow Streak and Boosters are items saved directly onto your device's memory, so that you can use them offline, reinstalling the game will unfortunately delete all of these items. If you have lost any boosters that you have purchased please reach out to Customer Care team using the 'Contact us' option directly from your device (this way support will have all the details needed to help). All you need to do is:

- Open the game app

- Tap on the? mark

- Tap on Purchase and Gold Bars

- Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

Regarding Soda Race, you can find an update here ⬇️:

https://community.king.com/en/candy-crush-soda-saga/discussion/459049/my-soda-race-disappeared

All comments

Anum_Adil_6

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3112531#Comment_3112531

Dear Yasca,

I contacted the team, They have resolved my issue. I'm so happy :)
Thankyou for your support.

Yosca

- Open the game app

- Tap on the? mark

- Tap on Purchase and Gold Bars

- Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

Regarding Soda Race, you can find an update here ⬇️:

https://community.king.com/en/candy-crush-soda-saga/discussion/459049/my-soda-race-disappeared

Anum_Adil_6

I was on legendary on Treasure hunt - now its Common.
Please support

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Yosca

- Open the game app

- Tap on the? mark

- Tap on Purchase and Gold Bars

- Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

Regarding Soda Race, you can find an update here ⬇️:

https://community.king.com/en/candy-crush-soda-saga/discussion/459049/my-soda-race-disappeared

All comments

Anum_Adil_6

I was on legendary on Treasure hunt - now its Common.
Please support

Yosca

- Open the game app

- Tap on the? mark

- Tap on Purchase and Gold Bars

- Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

Regarding Soda Race, you can find an update here ⬇️:

https://community.king.com/en/candy-crush-soda-saga/discussion/459049/my-soda-race-disappeared

Anum_Adil_6

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3112531#Comment_3112531

Dear Yasca,

I contacted the team, They have resolved my issue. I'm so happy :)
Thankyou for your support.

extra lives
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How do I contact customer support?
I logged in using Facebook
when I did login using facebook I ve lost my 24 hours boosters
Any competitions going on now?
Hello everybody, I would like to learn how to join a team and compete
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I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:

Welcome! 👋

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Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

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