Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

How to contact support?

Michael_B._Smith

Purchased 2 hour unlimited lives and money taken from CC and items never recieved

Accepted answers

All comments

MissNess04

I am not receiving boosters the game just keeps adding more moves to up to about 290

Ната

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2091484#Comment_2091484

Thanks!

unknown

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unknown

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Ната

Please help me, I have a question. How can I change a country that I live in, in my game account, here is my ID 1383763136.

Susanlb10

Today, in addition to other problems with Candy Crush Soda Saga, I went back online to the game, and there was an offer for 100 gold bars and 10 x lollypops for $4.99, because I had reached game 500. Stupid me, I bought it. I had the money with drawn by Microsoft Store but nothing ever arrived. At what point will you help me. Something is wrong somewhere.

Susan Blatz, *

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address/phone number - Our House Rules

VickiWiant

OMG, it just happened AGAIN. STILL on level 2248. I just had 1 more move...I could SEE it. So, I paid my $1.99 for extra gold bars so I could finish this level. It worked (I thought), I got my extra moves, finished the level and "We're experiencing problems". I crossed my fingers but no, STILL on level 2248. :-/ This is twice in 2 days!!!!!

BrendaHall

How can I get back on level 475 instead of 50

VickiWiant

I just purchased gold bars ($1.99) and the game locked up and I wasn't able to finish my game. This is the 2nd time this has happened to me fairly recently. I tell myself NOT TO BUY gold bars to finish a level but......I've been on this level forever. Please help. :-(

LynnD1409

I have client who want to run their ads in the game (reward video type). I can not find any one or agency here to contact in Vietnam. Is there anyone here who can support me with this?

dee183

Can you make it so you get the dynamic duo prize when it's earned and not when you go out to the levels menu? Or at least be able to close it and not claim it till you're ready? Every time I've gotten it is when I'm out of lives and back out to the levels menu to quit, and it gives it to me automatically. It's usually a timed booster which I can't enjoy and use because the timer runs out by the time I get more lives.

Chelsea_swin7

Hi @Michael_B._Smith,

I am writing to you as I suspect you are a support worker for Candy Crush due to how you've helped other people in the comments above.
I have had an issue recently with Candy Crush by making a purchase accidentally due to spamming my phone and having gold in my inventory.
I was spamming my phone trying to close everything and accidentally purchased "Lucky Bean" with 10 gold but instantly clicked out of it thinking the Gold would be refunded back to me because I didn't use it.
I felt very annoyed and taken advantage of because I didn't want to spend my gold on that, I was trying to save my gold.
I'm a dedicated Candy Crush player and have well completed over 2000 levels through years of game time.
I wasn't even able to keep my purchase. I tried clicking back on it but it wanted me to purchase it again!
I feel very upset and irritated with Candy Crush that theirs no coding in place where it realises the purchase wasn't used and is instantly refunded especially when it's with gold currency transaction. I'm so sick of accidentally purchasing other stuff but this one in particular annoyed me because I wasn't able to even use it. I just want 10 gold back because I've spent so much time playing and feel absolutely devasted.
Please respond to my email thanks. chelsea.swinburne99@gmail.com

Thanks

Chelsea Swinburne

Xarly

Hi @Sherri_Bouknight ,

I have followed your case with our team of Player Support and you are having the assistance needed from their side. Therefore, this is already being taken care of by them (which are the ones to tackle issues with purchases like yours) and I'm sure you will get the support needed.

There is not much more we can do here in the forum, as this is an issue that needs to be handled privately by our Player Support team.

Cheers,
Xarly

PummyRaj

Hello @Sherri_Bouknight, Good Morning

Thanks a lot for the detailed explanation! You do not have to be sorry at all... Actually, it is great that you have taken time and explained all of this. I am going to tag one of our Community Manager @Xarly to help with your issue. Since, we have all the details, they will be able to help you in best way possible.

Hoping for the Best! Have a great day/evening

Sherri_Bouknight

I am playing the game on my apple iOS iPad and my King Game ID is 10213525159667705. Beth is the first tech advisor to help me and 7767225 is the case number. I had just purchased $149.99 package and realized there were no more levels to play. This is a timed situation so I was watching $149.99 tick off the clock without being able to play. Beth advised me to engage a green Contact Us button within the game and write back to her. The second I did that I was taken from Level 2921 to Level 1 and from 11,066 gold bars to 50 gold bars along with losing all my boosters and daily bonuses. After working on this for a WEEK with Andrea-don’t know what happened to Beth, I have my level progression and gold bars back. However, instead of being on Day 305 for Daily Bonus, I am at Day 5 and still don’t have my boosters back. Plus I had to purchase another $149.99 package this weekend because the one I bought immediately prior to this debacle ran out without ever getting to use it. I know I had at least 1400 pink lollipops before the crash and 56 now. I’m sorry to be so verbose but I’m tired of talking about this and wanted you to have the story from start to finish. I’m very disappointed that I haven’t been reimbursed anything for my trouble. I have spent $300 in one weekend and am a loyal player. I don’t do the boards much so I apologize for my ignorance there but am still quite discouraged.

PummyRaj

Hello @Sherri_Bouknight,

A Warm Welcome to the New King Community, where you can seek Answers / Suggestions from your fellow players in any King Games' sections

I am very sorry to hear that you have lost your level progress as well as the Gold Bars

Can you please clarify who is "Beth" and where did you sign-in? What is that reference ticket? Will it be possible for you to take a screenshot or a picture and post it here? If it contains any of your personal information, please try not to take that part into the picture.

As per the level progress, there is help provided by the King Community Managers for our convenience. Follow this steps provided in this link, and choose the option that your device best https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

With regards to the Gold Bars, can you please provide some details which will be very helpful for them to look into this --
1) What device you are playing the game on
2) Are you playing through Facebook or Kingdom account
3) What is your King Game ID? Here is a link to find it https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Looking forward to hearing from you and hoping for the Best

PummyRaj

Hello @Jerica, A Warm Welcome to the King Community

I am very sorry to hear that you have not received your purchased items!! Can you please tell me which game you have this issue? Is it Candy Crush Soda Saga? I just saw your 2nd post... so, you have received part of the items you have purchased? Are you playing on PC or Mobile device? And did you log into the game through Kingdom account or Facebook account?

** TO write back, please tap on "Type your Comment" box and write back the details

Raikka

First I lost space dash and today King stole my all helps - about 7 hammers, 7 switches and other helps. I just love this game, it is so fair.

Sherri_Bouknight

Went from approx Level 2910 & 11,000+ gold bars to Level 1 & 50 gold bars in Soda Saga. Don’t know what happened. Beth said she could get me back to right place if I signed in and referenced ticket number 7767225. I’ve been signed in for almost 24 hours but haven’t heard anything. Afraid to open game. Could someone please reset my level and bars and let me know it’s safe to open game. Please! Thank you

Jerica

So some of the boosts are there but they are timed and didn’t get the extra lives
So I can’t use the boosts because I have no lives

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Accepted answers

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MarkHawk

Hi Michael,

I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Linda_Zebrowski

Play Candy Crush with me! --> http://to.king.com/zY9l #CandyCrushSaga I have been play Level 2125 and, it won't let me finish my game. I've won it several times...and, I have spent money as well!! It keeps saying "An error has occured. We are doing our best to fix it. Please try in a moment!" Even after I have BEAT IT!!! What's going on with this Level or Game!! Extremely Disappointed!!

Linda

Patsy_Kinberger

I was on cc this morning and later today I was on a way lower level with no pic. I don’t know what happened but I was on 3565. I signed my husband up for gmail today but it looks like I was replaced on cc with him at a lower level. But he has never played cc Please help get me back to 3565

Gail1960

On bubble gum hill as soon as I reach the top of the hill,the game has frozen on me . I can't play anymore,I feel let down something needs sorting

Jerica

I purchased extra lives and boosts and did not get them

Jerica

So some of the boosts are there but they are timed and didn’t get the extra lives
So I can’t use the boosts because I have no lives

Sherri_Bouknight

Raikka

First I lost space dash and today King stole my all helps - about 7 hammers, 7 switches and other helps. I just love this game, it is so fair.

PummyRaj

Hello @Jerica, A Warm Welcome to the King Community

PummyRaj

Hello @Sherri_Bouknight,

A Warm Welcome to the New King Community, where you can seek Answers / Suggestions from your fellow players in any King Games' sections

I am very sorry to hear that you have lost your level progress as well as the Gold Bars

Sherri_Bouknight

PummyRaj

Hello @Sherri_Bouknight, Good Morning

Xarly

Chelsea_swin7

Hi @Michael_B._Smith,

I am writing to you as I suspect you are a support worker for Candy Crush due to how you've helped other people in the comments above.
I have had an issue recently with Candy Crush by making a purchase accidentally due to spamming my phone and having gold in my inventory.
I was spamming my phone trying to close everything and accidentally purchased "Lucky Bean" with 10 gold but instantly clicked out of it thinking the Gold would be refunded back to me because I didn't use it.
I felt very annoyed and taken advantage of because I didn't want to spend my gold on that, I was trying to save my gold.
I'm a dedicated Candy Crush player and have well completed over 2000 levels through years of game time.
I wasn't even able to keep my purchase. I tried clicking back on it but it wanted me to purchase it again!
I feel very upset and irritated with Candy Crush that theirs no coding in place where it realises the purchase wasn't used and is instantly refunded especially when it's with gold currency transaction. I'm so sick of accidentally purchasing other stuff but this one in particular annoyed me because I wasn't able to even use it. I just want 10 gold back because I've spent so much time playing and feel absolutely devasted.
Please respond to my email thanks. chelsea.swinburne99@gmail.com

Thanks

Chelsea Swinburne

dee183

LynnD1409

I have client who want to run their ads in the game (reward video type). I can not find any one or agency here to contact in Vietnam. Is there anyone here who can support me with this?

VickiWiant

BrendaHall

How can I get back on level 475 instead of 50

VickiWiant

Susanlb10

Susan Blatz, *

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address/phone number - Our House Rules

Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing
İlerlemeyi androide aktarmak
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.

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Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
How to play the different game modes in Candy Crush Soda Saga 💀🥤
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