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  • Ibnana
    Ibnana Posts: 189

    My dear friend, you are so sweet! I find myself in a disheartening situation: my entire identity as a player has seemingly vanished, leaving only a deleted user account. The customer service experience has been frustrating, as they repeatedly reference an elusive "team" to which my concerns have been escalated, urging me to remain patient.

  • Ibnana
    Ibnana Posts: 189
    edited October 31
  • Ibnana
    Ibnana Posts: 189

    IT'S STILL MY BIRTHDAY WEEK …. 🍬🍭🥤✨🎂🎉🩷🤪😇

  • PummyRaj
    PummyRaj Posts: 43,015
    edited October 30

    Hi @Ibnana2🙋‍♀️

    First of all, Happy Birthday (week/month)🥳

    @PummyRaj , I regret that this event turned out to be such a disaster, and I can see you’re upset by the results. Instead of expressing negativity, perhaps it would be more productive to accept the situation as it is and focus on the lessons learned. 

    I am not sure why you are saying that I am upset about the results🤔 Can you clarify what negativity did I express/bring in to the Community?

    please refrain using my name in any negative statements you determine are necessary to post. I sided with no one, I posted my entry accordingly by the rules

    I am not sure "where" I have used your name in a negative statement!!
    If you are mentioning —> this👈️ post, I did not check who all of our teammates have posted their entries, but tagged all 23 members of the Witches team!

    If you consider that as a negative post, No worries! I will remove your name from there!

    By the way, the —> Challenge Thread👈️is still open! We all have been discussing there since the contest started! So, please feel free to post your comments in that, so that other teammates can also read!

  • Ibnana
    Ibnana Posts: 189
    edited November 1

    Vanished! Just like my Account/Profile!! 🍬🍭🥤✨🎂🎉🤪

  • bearwithme
    bearwithme Posts: 16,590

    Happy early Birthday @lbnana2,🎉 I hope you are enjoying your Birthday🎂 week but I am sorry to hear the issues you are having with your games and also your community account! They are of course separate issues and sometimes some of the community problems are linked to occasional hiccups with the community management system. You are correct, players are definitely given a warning first, before a more permanent action is taken, like being banned from the community.

    I’m so sorry you lost all your boosters. It sounds like you had been collecting them for a very long time. Do you play on a mobile device. Do you back that device up regularly? Maybe you can load a previous back-up and recover your boosters. I’m not sure if that will work or not - just a thought.

    😊🐨💕

  • Ibnana
    Ibnana Posts: 189

    @bearwithme

    Hello! My name is Lisa, and I hope this message finds you well. Although we have not corresponded before, I am familiar with your name and role as a moderator for CCS. I used to be an avid player before my interest shifted away to Soda.

    I must say, I truly appreciate your friendly and sincere comment. I’ve been feeling a bit isolated lately, so it was a welcome surprise. Unfortunately, the recent soda challenge did not yield the results the mod had hoped for, and I find myself entangled in controversy regarding the term "collaborate."

    I am grateful for your kind words. I have been informed that the situation was unintentional and that an investigation is underway to recover and reinstate my profile within the community, although I remain somewhat skeptical about the outcome. I suspect that during the initial recovery attempts, my game reset; they may have been trying to link my user ID, but it did not succeed. This incident occurred twice within a span of two to three days after my account disappeared.

    On a brighter note, I have been accumulating resources since there are currently no new levels to play, which has made it easier to gather boosters. I also take advantage of special event packages, such as the recent discounted shell packages. I have been a pro player since I completed the soda levels about a year ago.

    I play on both my laptop and my Android device. Unfortunately, there have been no new levels for Soda on Android for quite some time, but I can collect bonuses on each device. I reserve my gameplay on my PC for new levels, while I utilize boosters on my phone for challenges and contests, ensuring I do not exhaust any boosters on my PC.

    I would love to learn more about you. How long have you been a moderator?

    It's still my Birthday 🎂 Week…Yay!

  • goodcream21
    goodcream21 Posts: 107

    Honestly, I don't think we need to give this issue any further thought.

    I made a mistake one day and I apologized.

    I think words can sometimes be Misinterpreted...but we don't need to have a conflict that I can't solve it by talking.

  • Ibnana
    Ibnana Posts: 189
    edited October 31

    First and foremost, why are you approaching me? I have no idea who you are, nor at this point do I care too! Check yourself before you judge others!

Hey! Would you like to give us your opinion?