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I am writing to you as I suspect you are a support worker for Candy Crush due to how you've helped other people in the comments above.
I have had an issue recently with Candy Crush by making a purchase accidentally due to spamming my phone and having gold in my inventory.
I was spamming my phone trying to close everything and accidentally purchased "Lucky Bean" with 10 gold but instantly clicked out of it thinking the Gold would be refunded back to me because I didn't use it.
I felt very annoyed and taken advantage of because I didn't want to spend my gold on that, I was trying to save my gold.
I'm a dedicated Candy Crush player and have well completed over 2000 levels through years of game time.I wasn't even able to keep my purchase. I tried clicking back on it but it wanted me to purchase it again!
I feel very upset and irritated with Candy Crush that theirs no coding in place where it realises the purchase wasn't used and is instantly refunded especially when it's with gold currency transaction. I'm so sick of accidentally purchasing other stuff but this one in particular annoyed me because I wasn't able to even use it. I just want 10 gold back because I've spent so much time playing and feel absolutely devasted.
Please respond to my email thanks. [email protected]
I just purchased gold bars ($1.99) and the game locked up and I wasn't able to finish my game. This is the 2nd time this has happened to me fairly recently. I tell myself NOT TO BUY gold bars to finish a level but......I've been on this level forever. Please help. :-(
OMG, it just happened AGAIN. STILL on level 2248. I just had 1 more move...I could SEE it. So, I paid my $1.99 for extra gold bars so I could finish this level. It worked (I thought), I got my extra moves, finished the level and "We're experiencing problems". I crossed my fingers but no, STILL on level 2248. :-/ This is twice in 2 days!!!!!
Today, in addition to other problems with Candy Crush Soda Saga, I went back online to the game, and there was an offer for 100 gold bars and 10 x lollypops for $4.99, because I had reached game 500. Stupid me, I bought it. I had the money with drawn by Microsoft Store but nothing ever arrived. At what point will you help me. Something is wrong somewhere.
Susan Blatz, *
*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address/phone number - Our House Rules