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it looks like the game is frozen 😩 can no longer play
I have experienced the same problem as mentioned above, and tried everything to solve it. This has lasted since May 17th and the game is still frozen. Any suggestions?
Hi @Littleprincess and Welcome to the Community!
I am sorry to hear you're also having an issue with your Daily Bonus.
To receive further assistance, please reach out to our Player Support team via game app or via Contact us
Contact us
Here's a guide if needed:
Have a nice day! ⭐️
my game is the same. I tried to open it on day 26 to be told I’d missed a day and to play on for my bonus boost. The game won’t start as I can’t get past the message page, it won’t close to give me the option of playing on. I’ve cleared my history and rebooted my iPad which is up to date and with enough memory. I’m just locked out of the game completely. Help please.
Hi and Welcome to the Candy Crush Soda community.
I am sorry to hear that you’re experiencing an issue with your game freezing, and not having the option to start over.
If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately.
Take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you.
Restart:
Updates:
Memory:
Remember, be sure to try all of the above options.
all
As for the Start over option no longer showing in your game, please note that special features like the Start Over option are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often.
We are sadly unable to add features back manually. 😕
Hope this helped! Have a Sweet day! 🍬
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Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
