How can I unfreeze level 369?

Hi @aprilwebb are you playing the game through Facebook because there was a Facebook glitch last week?  They are going to ask you to try some troubleshooting so clear the history and make sure that you have the most recent version of the game.  Then click on one of the links below to complete the troubleshooting.  Let me know if this works, otherwise you might want to play through the Kingdom if you haven't done so yet.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device