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No WiFi connection?

I can't connect to WiFi on Candy Crush Soda Saga for weeks. I checked my desktop connection several times, I do have, but the game says I don't. How can I solve this? Anyone having the same problem?

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Creative_Elsa

If you are playing without wifi are you getting the daily bonus? I thought that you have to be logged in with a server but I could be wrong.

Karolykaaa

Elsa said:

@karolykaaa, thanks for letting me know that you can play even without WiFi.

Sounds like irony

Creative_Elsa

@karolykaaa, thanks for letting me know that you can play even without WiFi.

Karolykaaa

Elsa said:

Someone from my Facebook group wrote that he can't play Candy Crush on Windows 10. I wonder if something is going on. Let me know if you get in and I'll keep you updated if others have this problem.

It's working for me (even without WiFi)

Creative_Elsa

Someone from my Facebook group wrote that he can't play Candy Crush on Windows 10. I wonder if something is going on. Let me know if you get in and I'll keep you updated if others have this problem.

Karolykaaa

Elsa said:

You are right! There is no browser there. Here is a link for Windows 10:
https://community.king.com/en/blog/discussion/247421/having-problems-connecting-to-facebook-on-a-windows-10-game-app#latest

Thank you, there were no updates for the game, but I'll check if it helps

Creative_Elsa

You are right! There is no browser there. Here is a link for Windows 10:

https://community.king.com/en/blog/discussion/247421/having-problems-connecting-to-facebook-on-a-windows-10-game-app#latest

Karolykaaa

@Elsa what can I do if I don't play the game online, I downloaded it from Microsoft Store (ergo there is no browser to clear or anything)?

Karolykaaa

Elsa said:

Maybe it's the browser that isn't working. See if QueenMia's steps on here help you: https://community.king.com/en/candy-crush-saga/discussion/226204/all-of-the-candy-crush-games-are-no-longer-letting-me-play-saying-i-need-to-update-my-browser#latest'
I'll check it, thanks

Creative_Elsa

Maybe it's the browser that isn't working. See if QueenMia's steps on here help you: https://community.king.com/en/candy-crush-saga/discussion/226204/all-of-the-candy-crush-games-are-no-longer-letting-me-play-saying-i-need-to-update-my-browser#latest

Karolykaaa

Elsa said:

HI @Karolykaaa, are you playing the game through Facebook? Are you clearing the history on your browser?

No, I don't have a fb account, so I also don't clear my history, jelentsen ez akármit.

Btw thanks for the quick reply

Creative_Elsa

HI @Karolykaaa, are you playing the game through Facebook? Are you clearing the history on your browser?

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Creative_Elsa

HI @Karolykaaa, are you playing the game through Facebook? Are you clearing the history on your browser?

Karolykaaa

Elsa said:

HI @Karolykaaa, are you playing the game through Facebook? Are you clearing the history on your browser?

No, I don't have a fb account, so I also don't clear my history, jelentsen ez akármit.

Btw thanks for the quick reply

Creative_Elsa

Karolykaaa

Elsa said:

Maybe it's the browser that isn't working. See if QueenMia's steps on here help you: https://community.king.com/en/candy-crush-saga/discussion/226204/all-of-the-candy-crush-games-are-no-longer-letting-me-play-saying-i-need-to-update-my-browser#latest'
I'll check it, thanks

Karolykaaa

@Elsa what can I do if I don't play the game online, I downloaded it from Microsoft Store (ergo there is no browser to clear or anything)?

Creative_Elsa

You are right! There is no browser there. Here is a link for Windows 10:

https://community.king.com/en/blog/discussion/247421/having-problems-connecting-to-facebook-on-a-windows-10-game-app#latest

Karolykaaa

Elsa said:

You are right! There is no browser there. Here is a link for Windows 10:
https://community.king.com/en/blog/discussion/247421/having-problems-connecting-to-facebook-on-a-windows-10-game-app#latest

Thank you, there were no updates for the game, but I'll check if it helps

Creative_Elsa

Someone from my Facebook group wrote that he can't play Candy Crush on Windows 10. I wonder if something is going on. Let me know if you get in and I'll keep you updated if others have this problem.

Karolykaaa

Elsa said:

Someone from my Facebook group wrote that he can't play Candy Crush on Windows 10. I wonder if something is going on. Let me know if you get in and I'll keep you updated if others have this problem.

It's working for me (even without WiFi)

Creative_Elsa

@karolykaaa, thanks for letting me know that you can play even without WiFi.

Karolykaaa

Elsa said:

@karolykaaa, thanks for letting me know that you can play even without WiFi.

Sounds like irony

Creative_Elsa

If you are playing without wifi are you getting the daily bonus? I thought that you have to be logged in with a server but I could be wrong.

Karolykaaa

Elsa said:

If you are playing without wifi are you getting the daily bonus? I thought that you have to be logged in with a server but I could be wrong.

Yes, I still get daily bonuses, just races, other players, high scores etc... aren't available

Creative_Elsa

Now I understand what you are saying. No one is getting these events in the game except for Mr. Toffee's Fair. Bubblegum Hill is available on the weekends. Are you getting that?

Karolykaaa

Elsa said:

Now I understand what you are saying. No one is getting these events in the game except for Mr. Toffee's Fair. Bubblegum Hill is available on the weekends. Are you getting that?

No, since I have no WiFi, I'm not getting anything like that

Creative_Elsa

It makes no sense that you cannot connect to WiFi. I haven't seen anyone else reporting this game and no WiFi connection. I am going to tag @Xarly who is the Community Manager. Maybe he can offer something to help you. He should be back in the office tomorrow so he will see this then.

Karolykaaa

Elsa said:

It makes no sense that you cannot connect to WiFi. I haven't seen anyone else reporting this game and no WiFi connection. I am going to tag @Xarly who is the Community Manager. Maybe he can offer something to help you. He should be back in the office tomorrow so he will see this then.

Okay, thank you

Xarly

Hey @Karolykaaa ,

I'm sorry to hear about this! It doesn't sound like a great experience at all, but I'm sure we can get this fixed. Can you please let me know if this is happening on other games as well or is it exclusive to Soda?

We first need to understand if the issue is in your device or in the game but, given that there aren't any other cases, I'm assuming that it's device-specific. Hopefully your response clears things out

.

Cheers,
Xarly

Karolykaaa

Xarly said:

Hey @Karolykaaa ,

I'm sorry to hear about this! It doesn't sound like a great experience at all, but I'm sure we can get this fixed. Can you please let me know if this is happening on other games as well or is it exclusive to Soda?

We first need to understand if the issue is in your device or in the game but, given that there aren't any other cases, I'm assuming that it's device-specific. Hopefully your response clears things out .

Cheers,
Xarly

Hello, welcome

. So, I don't play any other King game, only Soda, so I can't say anything about that. Yes, the issue is probably in my device, but I find it weird cause it always worked for me, but somehow WiFi disappeared about a month ago...

Xarly

Alright, so, the way I read this is that you currently don't have WiFi connection whatsoever, and Soda is one game affected by it. Is that correct? Or do you have internet connection but Soda just won't connect?

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