Why did I lose my gold bars? (Solution found, keep reading)!

Hi @ryan1993 and welcome to our Community 😃

Can you provide me your Game ID so I can locate your game records and what is it that you are missing exactly?  

Thanks  

Thanks 😉

So what are you missing again? Boosters don't get backed up to our serve like Gold bars and your game progress so we cannot see what you had before.

However keep in mind that as Boosters are saved directly in your device's memory, which always allows you to use them while playing offline, as they are saved directly to your device, sometimes by deleting and reinstalling the game or with an update of either your device's operating system or of the game itself, then the boosters can, unfortunately, be lost. 

We will always replace any purchased items that you have lost but as all free items awarded in the game are ''Non refundable, transferable, exchangeable and cannot be used in any other game," we generally do not compensate any free boosters that may have been lost. 

As for the Gold bars, these do get backed up but we see no issues, can you let me know how many Gold bars you're supposed to have? 

@leesa242001 I had a look at your game record and your Gold bars are safe. There seams to be a delay with the servers and that is why you can't see the Gold bars but keep an eye on the game.

The studio is aware of this and currently working on improving it! Apologies for the inconvenience caused and thanks for your patience while we look in to this 😉