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📝 Join the weekly Soda quiz for rewards!
🖼 Send a birthday card and get FREE wallpapers!
I have been successful on Candy Crush Soda Level 577 twice today but as soon as I finish the game I
Best Answer
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Hello @CarrieElizabeth, @penguin66, @MarianeSmed, @fanciesmom and @1PHill Hearty Welcome to all of you to the Candy Soda section of our friendly King Community
I am sorry to hear that you all are having this technical error in your games!! Before escalating this to the Community Team, let's try few troubleshooting steps please!!
Please pick the option depending on the device you are using to play the game --
iOS --> https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android --> https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Browsers --> https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
** A Heads-Up: Please do not delete and reinstall the App as it will remove all your stocked up boosters, and King team will not be able to reimburse them!
Please post back how it went and let me know if you would like me to take it to the Community Manager. To write back, tap on "Type your Comment" box located below.
Hoping for the Bet! Have a nice day/evening!
Answers
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Me too. I haven't been able to get past level 614 all week. I get the same error message. I'm about ready to pull the plug on this game. It's no fun to try to play, make one move and crash, reload, go through all the new hoops you have to jump through to get the same thing, more or less. Quit adding new hoops for us to jump through and fix the game.
I am playing on a Windows 10 laptop. I did a cold boot and cleared my cache. -
Hello @CarrieElizabeth, @penguin66, @MarianeSmed, @fanciesmom and @1PHill Hearty Welcome to all of you to the Candy Soda section of our friendly King Community
I am sorry to hear that you all are having this technical error in your games!! Before escalating this to the Community Team, let's try few troubleshooting steps please!!
Please pick the option depending on the device you are using to play the game --
iOS --> https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android --> https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Browsers --> https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
** A Heads-Up: Please do not delete and reinstall the App as it will remove all your stocked up boosters, and King team will not be able to reimburse them!
Please post back how it went and let me know if you would like me to take it to the Community Manager. To write back, tap on "Type your Comment" box located below.
Hoping for the Bet! Have a nice day/evening! -
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I followed the instructions for "browser". I then went on my phone to do Level 577 again. I was successful and advanced to Level 588. I restarted my laptop and it has also advanced to Level 588. At the risk of sounding like I have bricks for brains, I have never noticed the "AllTime" option when clearing the cache. It took a bit of time to clear but may be what worked!
Thank you Pummy Raj -
I checked my browser, reinstalled Flash and thought "yay, now I'll be able to play - nope. I haven't been able to play at all since I did that. It'd sure be nice if someone at King could fix the game. I am seriously considering deleting the darn game and finding something else. Now I can't even play 3 or 4 moves.
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Hello @fanciesmom, Hope you are having a nice Sunday!
I am sorry to hear that the issue was not fixed with the troubleshooting steps!! and I completely understand your frustration! It is hard to enjoy our game(s) when it becomes frozen or crashes
This is completely new issue to me and hence, I won't be able to assist you further!
Can you please provide your game user ID number, so that, our Community Manager @Xarly can take a look into it? Here is the link to check for your ID https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
Thank you & talk to you soon! Have a great rest of the day!
