How do I get anyone to answer my question?

I have an issue that isn't covered in the FAQ, but when I've tried different methods of contacting King I get the same form email directing me here. I asked my question here and no one has answered. Is there truly NO support whatsoever for King games?

My question regards a user in my high score group who has a sexually explicit user name. There is no way to report or remove them in-game. I just want this fixed, it's a simple request that every other game/app on the planet addresses with a block feature.