Lost progress

Hello @janetbebop, Hearty Welcome to the Candy Soda section of our friendly King Community  

It looks like you have posted the same question 2 times   I have just answered your first post at this link  https://community.king.com/en/candy-crush-soda-saga/discussion/268433/lost-progress#latest

Please check it out and post back if you have any further questions in that thread itself.  Because, as per Community Guidelines, this thread will be closed considering it as "Duplicate post"!  

Thank you for understanding!  Have a great rest of the day/evening!