Level 2909

Angela_Carson · October 2019

When selecting the fish booster the game takes it off my total but does not double up the fish when playing, is this a known fault?

_Elsa_ · October 2019

Hi @Angela_Caarson, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Are you referring to the Rainbow Streak? If so, there is a problem with the double fish and you can read what Buglady wrote about it here.

Angela_Carson · October 2019

I don’t think it is on Rainbow it is just an ordinary level

_Elsa_ · October 2019

As far as I know I think it's only on the Rainbow streak that the double fish are not working. That's what I've been seeing here in the community. If you see it happening again, please check if it's because you are at the third bottle where you should have gotten the double fish.

Angela_Carson · October 2019

It is not in the rainbow it is when I select my own boosters that the fish do not double up

_Elsa_ · October 2019

That is what I needed to find out. So I think this what you are saying. Before opening the level do you click on the fish booster but when the game opens up only one fish swims out? I just tried it on my game and 2 fish swam. If you are only seeing the one fish, let's try some troubleshooting fist. Click on one of the links below and let's see if that clears it up.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Angela_Carson · October 2019

Yes I click on the booster before the game did it twice and neither time did two fish appear. I cannot try your links far to complicated for my simple mind. I simply will not use the fish booster again on this level.

_Elsa_ · October 2019

This is what I am going to do. I am going to tag @Xarly who is the community manager and @QueenB who is the community moderator. Since we already know that there is an issue with Rainbow Streak and the double fish, let's see if they know if that glitch is affecting getting the double fish when you click on the booster before starting the level. Maybe it's just the fish in general that gives double fish to some players but not to others.

halid · October 2019

وصلت للمستوى 3670 من اسبوع متى تفتح ؟؟
المرحلة التالية

(Edit by CM: Unsupported Language)

QueenB · October 2019

Thanks for the tag @Elsa!

As far as I know, there are no issues reported about the pre-game Fishes not working properly.

@Angela_Carson would you be able to make a video recording when you're about to use the pre-game fishes so we can see what is happening in your game and escalate this further?

For information on how to make a screen recording: https://screencast-o-matic.com/

Once you have the recording, can you contact Player Support here: https://soporto.king.com/support

You will receive an automated response and when you have, you will be able to attach the video.

Let me know when it's done and the ticket # so I can follow up, thanks

Level 2909

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