Lost progress

Hello @janetbebop Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear about the issue in your game!  Please follow this link to restore your level progress  https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

1) If you have already saved your game before through Facebook or Kingdom account, follow the suggestions in "Problems with retrieving Saved game";

2) If you have not saved your game till now, follow the steps in the section part "Didn't save the game, is it too late"!  With this step, the "Player Support Team" will be able to retrieve your game progress.  Please note that they can restore all those 2000 levels with only 2 stars, but cannot give your previous highest scores that you have achieved in the levels!

Hope this made sense and clarifies!  Please post back and let us know how it went and also if you need further assistance. 

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Hope everything works out fine!  Have a great rest of the day/evening!