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Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

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Answers

  • QueenB
    QueenB Posts: 15,439
    We've just tested level 1182 on Apple devices and was not able to reproduce the issue.

    Could you please post a screenshot from the App Store showing the game app version you have installed so we can investigate further? For any guidance, please visit this useful website: www.take-a-screenshot.org

    Thanks 👍😉
  • QueenB
    QueenB Posts: 15,439
    We've just tested the level on Apple devices and was not able to reproduce the issue.

    Could you please post a screenshot from the App Store showing the game app version you have installed so we can investigate further? For any guidance, please visit this useful website: www.take-a-screenshot.org

    Thanks 👍😉
  • lynettealvres
    lynettealvres Posts: 3

    Level 1
    Version of the game
  • Aneleh
    Aneleh Posts: 13

    Level 2
    Like this?
  • lilrn21
    lilrn21 Posts: 0

    Newbie
    Level 1879 freezes every time I get a the large jelly burst
  • Charlotte-4
    Charlotte-4 Posts: 3

    Level 1
  • Lilaq
    Lilaq Posts: 28
    edited November 2019
    Hi!

    I see that there are many talks regarding the bug where the game freezes after a Jelly cake has exploded. 

    A fix for this issue was released for both ios and android, please make sure that you are using the version "1.152.13" like PummyRaj mentioned earlier and what was posted in https://community.king.com/en/candy-crush-soda-saga/discussion/270273/jelly-cake-special-candy-match-freezes-the-game-when-destroyed-fixed#latest .
    (On android, you can check which version you're on by going to your device settings -> applications. )

    Due to different devices and settings, you may not get the new update automatically but you can go into your app store and hit update on the game
  • Dea73
    Dea73 Posts: 2

    Level 1
    edited November 2019
    **EDIT: Unsupported Language** Anche a me che sono al 2298 >:)
  • Lilaq
    Lilaq Posts: 28
    Answer ✓
    Hi! 
    Which platform are you using? 
    There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios :)
  • PummyRaj
    PummyRaj Posts: 44,084
    Hello @lilrn21 and @Dea73 Hearty Welcome to both of you to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  The little circle thing you guys are mentioning is called as Jelly Cake AND there was a bug which popped out with that Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences

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