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Soda Candy Crush screen will not rotate (This is intended)!

nsuz
nsuz Posts: 3

Level 1
edited January 2020 in Support
aftwr the last apple update my screen will not go to landscape mode 

Best Answer

  • QueenB
    QueenB Posts: 15,451
    edited January 2020 Answer ✓
    Hi all!

    We have some news on this... This is currently working as intended.

    This is currently working as intended when playing levels: you can still use the landscape mode, but for the map and for some features like Kimmy's arcade (you can share your feedback about the feature with us here), you will need to tilt your phone or tablet and your game will work as intended.

    We are doing this in order to be able to provide a better player experience for you all. This change enables us to deliver new cool features in the long term.

    In the meanwhile, please keep sending your feedback our way.

    To clarify, there are two scenarios:

    1) Kimmy's Arcade cannot be played on landscape. (There might be an issue with this one that we're investigating and discussing here)
    2) The map is not displayed on landscape. Levels are though. (This is working as intended)

    We want to make it as easy and natural as possible to all of you out there, so all feedback is welcome. Was the messaging of "please rotate your device to play the arcade" in the screenshot not clear enough? 

    Thanks and I apologize for the confusion. 
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Answers

  • _Elsa_
    _Elsa_ Posts: 37,316
    HI @nsuz, I never even know that the game could be played in landscape mode.  There was a new game version update today so please check if you updated the game and let me know if it's working now.
  • nsuz
    nsuz Posts: 3

    Level 1
    I have already tried to delete and reinstall the app but still no landscape mode 
  • Xarly
    Xarly Posts: 2,509
    Hi @nsuz ,

    There are no changes to this that we know of. Can you confirm that this is only happening to you on Soda? We have tested here due to your point and could not reproduce the same behaviour.

    Looking forward to your reply!

    Cheers,
    Xarly
  • _Elsa_
    _Elsa_ Posts: 37,316
    Hi @Xarly thanks for responding.  I just opened the game on my phone and it does do the landscape mode. 
  • nsuz
    nsuz Posts: 3

    Level 1
    Yes it is only happening for soda crush 
  • Beels44
    Beels44 Posts: 5

    Level 2
    The same thing is happening on my iPad today...irritating! How can I get it back to landscape?
  • _Elsa_
    _Elsa_ Posts: 37,316
    Hi @Beels44, no one is in the office and it's now the weekend.  Please clear your history and try it again.  Can you still pllay the game even if's in the width instead of the length?  As the community manager mentioned above they tried figure it out but could not reproduce the same thing.
  • Beels44
    Beels44 Posts: 5

    Level 2
    Ok...now it won’t let me register via facebook and I’ve lost all my history. Won’t be playing this game any more as I can’t be bothered to start again! 🥺
  • _Elsa_
    _Elsa_ Posts: 37,316
    You do not have to start at the beginning again.  I am not on my computer now to get you the links so I will write to you again in the morning.  The links will help you get your progress back.  Were you playing through Facebook or King while playing the game?
  • rmpmap
    rmpmap Posts: 23

    Level 3
    Same thing is happening to me on the iPad. Main screen is not loading landscape mode.  But if you play a level it switches to landscape. It’s annoying.  
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