Lost my progress

jojo36 · February 2020

I upgraded the game on my mobile and it can't connect to Facebook so I am on level 1. What do I do? ??

BeckyBubblegum · February 2020

Hello, @jojo36! Welcome to the Community! 😀

You can sync your progress between Facebook, mobile and King.com. To sync your progress with King.com, please complete the following steps:

Go to the King website at King.com
Log in using your existing King profile, or create a new King profile if you don't already have one.
Click on the ‘Settings’ icon
Select ‘Account’
You will be prompted to confirm your password
Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
Once complete, your progress will be updated across all King games on King.com

Hope this helps!

jojo36 · February 2020

That was very helpful! I fixed it. Thank you so much

Saskia · February 2020

I have the same problem, although I didn't upgrade anything. On PC I can't get to the right level. Went to the king.com website, there is no option to log in. I can only log in to the community, but there is no option ‘Score and progression sync’

QueenB · March 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/615716#Comment_615716

Can you send us a screenshot of the options that you get so we can check if you're on the right page? How to take a screenshot!

Thanks ☺️

Saskia · March 2020

This is what I see at King.com - top and bottom of page. In between it's just links to games

QueenB · March 2020

Thanks @Saskia!

So you're not logged in yet. Select Games and then on the top right corner, you should see Settings. Select account and then account and follow the flow.

Hope this helps 😊

Saskia · March 2020

Yes! Found it and it worked, thank you so much!

Lost my progress

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