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Lost my progress

jojo36
jojo36 Posts: 5

Level 2

I upgraded the game on my mobile and it can't connect to Facebook so I am on level 1. What do I do? ??

Comments

  • Hello, @jojo36! Welcome to the Community! 😀

    You can sync your progress between Facebook, mobile and King.com. To sync your progress with King.com, please complete the following steps:

    1. Go to the King website at King.com
    2. Log in using your existing King profile, or create a new King profile if you don't already have one.
    3. Click on the ‘Settings’ icon
    4. Select ‘Account’
    5. You will be prompted to confirm your password
    6. Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
    7. Once complete, your progress will be updated across all King games on King.com

    Hope this helps!

  • jojo36
    jojo36 Posts: 5

    Level 2

    That was very helpful! I fixed it. Thank you so much

  • Saskia
    Saskia Posts: 13

    Level 2

    I have the same problem, although I didn't upgrade anything. On PC I can't get to the right level. Went to the king.com website, there is no option to log in. I can only log in to the community, but there is no option ‘Score and progression sync’ 

  • QueenB
    QueenB Posts: 15,430

    Can you send us a screenshot of the options that you get so we can check if you're on the right page? How to take a screenshot!

    Thanks ☺️

  • Saskia
    Saskia Posts: 13

    Level 2

    This is what I see at King.com - top and bottom of page. In between it's just links to games

  • QueenB
    QueenB Posts: 15,430

    Thanks @Saskia!

    So you're not logged in yet. Select Games and then on the top right corner, you should see Settings. Select account and then account and follow the flow.

    Hope this helps 😊

  • Saskia
    Saskia Posts: 13

    Level 2

    Yes! Found it and it worked, thank you so much!

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