Hi I can't pkay anymore its been about 5 days my level chart is totally blocked what can i do ????

GaëlleB · May 2020

Screenshot_20200502-150934_Candy Crush Soda.jpg

stan1981 · May 2020

Restart ur device n check for latest version...

do u have more than 2GB of memory left...

GaëlleB · May 2020

Hi Stahn,

I have uninstalled and re installed it yesterday and it didn't work. I have restarted my phone and same doesn't work. And yes I have more than 2gb on my phone. I still receive my daily bonus but the level chart itself is frozen

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/721094#Comment_721094

We have noticed similar problems on other platforms and the problem is under investigation.

You can avoid such problems by restarting the game after you have logged in to it.

Check again and let me know.

GaëlleB · May 2020

Still nothing :(

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/721207#Comment_721207

Which device you're using for this game?

GaëlleB · May 2020

I play on my phone, a Samsung J4 Pro

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/721260#Comment_721260

Please check some troubleshooting here.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

GaëlleB · May 2020

Well great! I lost all my progress while it was all backed up! I'm probably gonna stoo playing this stupid game sooo freaking useless and waste of time

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/721434#Comment_721434

Why are you frustrated?

We will definitely help you. Tell me in more detail what problems you are currently facing.

Hi I can't pkay anymore its been about 5 days my level chart is totally blocked what can i do ????

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