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Daily bonus reset

Bricorn
Bricorn Posts: 518
in Support

Hi, my daily 30 minutes.


I was on 100 days yesterday (windows 10), today I'm back to day 1. I didn't play yesterday as I'm waiting for new levels, but I make sure to log on to keep my 30 minutes going.


Can you fix? Thanks

Answers

  • Yosca
    Yosca Posts: 17,883
    edited May 2020

    Hi @Bricorn I am sorry to hear that your daily bonus is reset to day 1😢. There are a number of reasons this reset might happen: device updates, the time you logged in, and one-time glitches may cause this. Then it will reset back to day 1. Your daily calendar progress cannot be restored but on day 7 you will be back to getting 2 hours  booster and 30 minutes life again.

  • stan1981
    stan1981 Posts: 3,418

    @Bricorn so u suspect didn’t play causing this to reset ? Previously u have play ...

  • Bricorn
    Bricorn Posts: 518
    edited May 2020
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/754385#Comment_754385

    You don't have to play, you do have to open the game & hit play to see the levels.

  • Bricorn
    Bricorn Posts: 518

    I'm blaming this connectivity issue, I definitely logged on, and got my daily bonus, but I'm guessing it didn't get to the server.

  • tratelqalam
    tratelqalam Posts: 2,615

    Device updates, login time, and one-time glitches may cause this. Then it will reset to the first day. Your daily progress in the calendar cannot be restored but on the seventh day you will get 2 hours of reinforcement and 30 minutes of life again.

Hey! Would you like to give us your opinion?

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