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Freezing

heidifralickheidifralick Posts: 37 Level 2

Why is CC soda freezing??? It did it this last week and I lost all my progress and I had to start all the way back to day 1 and today its taken several of my boosters that I was trying to use and it just kept freezing!!!

Answers

  • SpinnifixSpinnifix Posts: 21,889 Sweet Legend

    https://community.king.com/en/candy-crush-soda-saga/discussion/275418/freezing-stopping#latest


    Hello and welcome to this community


    Hope the link helps you further. Please check your device with a secure internet or WiFi connection. Check your games for new updates and update and clear the cache. Then there are no problems.


    Good luck

  • Hey! Would you like to give us your opinion?

  • Lola_PopLola_Pop Posts: 10,118 Community Manager

    Hello @heidifralick !

    Did you follow the steps provided by @Spinnifix ?

    Here are those steps, please make sure you're tried them and, if they didn't work, let us know, please! ❤️

  • Sandra_SanchezSandra_Sanchez Posts: 15 Level 2

    This keeps happening to me too. It is getting really frustrateing, especially because I have been playing the same level for a week and keep losing lives due to crashing. The last time ( a few Minutes ago) I felt like I could have won the level. PLEASE FIX THIS, KING!!!!!!!

  • heidifralickheidifralick Posts: 37 Level 2

    I'm right there with you! I've been on this same board for over a week now and of course it'll freeze and I lose my life and the board as well. Also, ever since i stopped buying the "Gold Bars" the game has become impossible to beat. I'm still trying to get caught back up from not only the Covid-19 but, also my work having massive damage from tornado.

  • tratelqalamtratelqalam Posts: 2,560 Level 5


    Slow internet, offline game, or any other reason, you may encounter such problems. You can check out some troubleshooting below.


    Reset / clear cache data from the App Store - check app update - log out of the game - restart the device - open the game and log in.

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