Not receiving lives when I refill.

MsWit · May 2020

This has happened three time now with the new format. I had plenty of gold bars, but when I attempt to refill, it takes my gold bars but does not give me my 5 lives!

kiara_wael · July 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/305502/missing-coin-bars

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.

Hope this help you

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/294583/not-receiving-lives-when-i-refill

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Cgordon2016 · July 2020

I purchased 50 bars that came with Some extras and I am missing my bars and I never received my extra level power ups. I have waited 24 hrs, reset my phone, deleted and reinstalled the app and still nothing. This costed me money and I need my bars and extra power ups. I am also suppose to have 2 hrs free play.

kiara_wael · July 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/305502/missing-coin-bars

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.

Hope this help you

Samabdali · July 2020

(Edit by CM: Personal Information)

Hi

I have purchased this items but not received !!

thank you

Yosca · July 2020

Welcome to the Community @Samabdali

I am sorry you had a problem with your purchase. Here in the Community we do not handle purchases so please follow the steps in the link here:

https://community.king.com/en/blog/discussion/268244/did-something-go-wrong-with-your-purchase-apple

Have a nice day 🙂

MARY172911 · July 2020

I made a purchase for a $14.00 credit through Google play and I did not receive my credit.

Yosca · July 2020

Welcome to the Community @MARY172911

I have answered your question in your other thread. So please follow the steps in the link I shared with you.

https://community.king.com/en/blog/discussion/247356/did-something-go-wrong-with-your-purchase-android

Thanks!

Loveth_NP · July 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/305582/purchase

Hi @MARY172911 @johnsonheathera a very warm welcome to you. So sorry about it. Hope you get your purchase fixed.

Good luck and enjoy crushing 🍭🥂

Loveth_NP · July 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/305576/purchase-no-ms6vn3tmmh

Hi @Samabdali a very warm welcome to you. So sorry about it. Hope you get your purchase fixed .

Good luck and enjoy crushing 🍭🥂

georginarule · July 2020

I purchased a Juicy offer yesterday for 8.99 . I believed that 50 Gold Bars were included but they were not included in the download.

This will be the last time I trust King.com

Georgina Rule

Not receiving lives when I refill.

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