Not receiving lives when I refill.

Spinnifix

Hello and welcome to our beautiful community

I am sorry and I would like to help you!

In the community, we can’t handle purchase issues

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

https://soporto.king.com/contact

https://community.king.com/en/blog/discussion/285625/it-is-worth-taking-a-look-at-the-help-center

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Check in the help center under buy & gold bars and execute this scraper. If you have replied to the automatic email, please cancel this email. If you don't get an answer after 3 days, please send this same email again. Good luck Please enter your ID number !!!

wykoon

https://community.king.com/en/candy-crush-soda-saga/discussion/305730/purchase-of-an-offer

Hi there Georgina and good day to you.

Thanks for reporting your issue. I would also suggest that you contact Player Support about your problem.

Before you do, please log out from your game, restart your device and log back in. Then check your inventory to see whether the gold bars are credited to your acc. Usually, purchased items will be delivered to your acc instantly but sometimes it will be delayed slightly. Thus, refreshing your game or acc is necessary to ensure the items purchased are added. If this, fails, then proceed to contact Player Support.

The article below contain the details regarding your issue and hope you can get some insights. Thank you 😊🙏🏻

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Loveth_NP

https://community.king.com/en/candy-crush-soda-saga/discussion/305730/purchase-of-an-offer

Hi and a very warm welcome to you @georginarule  . Hope you got your purchased fixed through the experts helpful hint. 

Best of luck and enjoy crushing 🍭🥂

[Deleted User]

I hope you get 50 gold bars that owed to you. Good luck. The studio is always helpful with their paying customers.

PummyRaj

https://community.king.com/en/candy-crush-soda-saga/discussion/305730/purchase-of-an-offer

Hello Georgina @georginarule Hearty Welcome to our wonderful King Community 🤗

I am very sorry to hear that you are missing the 50 Gold Bars in your game!

Can you please clarify something for me? Are you missing those 50 Gold Bars from the "package" you have purchased OR is the Gold Bars that you were supposed to receive when you downloaded the game? I am sorry to say that it was a bit confusing for me to understand that particular issue!

Also, can please answer few more questions, so that I can provide you better assistance...

1) in which game, you are having this issue? Is it the Candy Soda game or some other game?

2) When did you download the game? Is it after seeing the "juicy package offer"?

3) If you have downloaded the game just now, have you played any levels yet?

Can you please post back and answer these for me? You can simply type in the comment box given below.

Talk to you soon! Have a great rest of the day 🍬 🍬

HippyChick7

How do I buy anything can I update my card details?

Freddy_

@HippyChick7 Hi and welcome, king only accepts 3rd party payments. so whoever you downloaded the game from say google play store / Microsoft store etc will be who holds your payment details

Hope this helps

Loveth_NP

https://community.king.com/en/candy-crush-soda-saga/discussion/305938/online-purchases

Hi And a very warm welcome to you @HippyChick7 . Sorry about it

Hope your purchase gets fixed through the helpful hints from the experts.

Best of luck and enjoy crushing 🍭🥂

meromero83

I had bought an extra play using 4 of my gold bars on the arcade little bonus on the soda version, but when I did the game glitched and kicked me out. Once I got back in the game I see it took my gold bars but didn't let me play. How can I be reimbursed for my loss?

Sweetice

Welcome!@meromero83

 Sorry or what happened! I think its better if you check out this link here I hope it will help. If it worked Congrats but if it doesn't keep asking questions, me and my friends are always ready to help!

Thanks...Keep Crushing!