Not receiving lives when I refill.

Freddy_ · July 2020

@meromero83 Hi and welcome. the community does not deal with purchases but please contact customer support from your game and they will help with you problem.

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Or you can use the contact us at bottom of the page

Hope this helps

steviejon1 · July 2020

Do you intend to give me the sweet offer or a refund via paypal?

kiara_wael · July 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/306015/i-paid-16-99-via-paypal-for-the-sweet-offer-yesterday-and-never-recieved-it

Hi @steviejon1 . Welcome to our Community

Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.

Hope its help

CircleOne · July 2020

Hi,

I bought 10 gold bars. The money was taken out of my account, but I never received the bars.

What do I do?

Thanks!

Sweetice · July 2020

Hola! Welcome to the community @CircleOne!

Can you please check out this link here hope it will help. If it doesn't fix your problem we can find for a better idea.

Thanks!

Freddy_ · July 2020

Hi @CircleOne . Welcome to our Community

Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases bnelow

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Hope its help

Loveth_NP · July 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/306015/i-paid-16-99-via-paypal-for-the-sweet-offer-yesterday-and-never-recieved-it

Hi and a very warm welcome to you @steviejon1 . So sorry about it. Hope you get a resolve for this through experts helpful hints. Best of luck and enjoy crushing 🍭🥂

09362137810 · July 2020

[Deleted User] · July 2020

yes, like Freddy said. you need to go to player support in your game app. I hope you get your gold bars back. good luck.

georginarule · July 2020

Hi, I am missing the gold bars from a package that I purchased for the Candy Soda game, which I have been playing for a few years now.

I have had emails since my complaint which have offered help. I have replied with a copy of my invoice from Apple, but I haven't had any acknowledgement of my replies.

I am not asking for a refund, I would like to have the Gold Bars that I paid for.

Thank you for your interest.

Not receiving lives when I refill.

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