missing gold

carina34 · July 2020

Paid for gold didn't come through so did it again and still did not receive so paid twice and got nothing.

hechicerilla · July 2020

Welcome to the community. Unfortunately the community does not take care of the problems in the purchases, since it must provide confidential data. To fix it you should contact customer support in your game application

kiara_wael · July 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/306770/missing-gold

Hi @carina34 Welcome to our Community

Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here

Hope its help you

[Deleted User] · July 2020

While you are waiting for player support to respond. Have you try log out of the game, restart your device, and log back in. Sometimes that works. Good luck.

aijaziqbal · July 2020

Hi @carina34

Welcome to our wonderful king community.

Sorry to hear that you have had a problem with your purchase, Apologies but we do not deal with purchases in the community as it contains you personnel information

If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Or alternatively use the contact us at bottom of page ( you will need your game ID for this )
Hope this helps

Thanks and best of luck.

Loveth_NP · July 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/306770/missing-gold

Hi @carina34 a very warm welcome to you.

So sorry about it . Hope the kind assistance from the experts is positive .

Best of luck and enjoy crushing 🍭🥂

missing gold

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