HazelAskey52 Level 2

Reward Rustle event ended on 12th March and I qualified for the bronze leaderboard starting on 16th March. Today I started playing Clue Chase which seems to be the same event and I found all three posters and qualified for the gold leaderboard which starts on 3rd February! Something wrong here I think????

I reported this problem on Monday and received an email saying it could be due to a number of reasons and my progress could not be restored. I also still have the screenshots showing my progress before it was taken away. It seems like it has happened to many players, not just me.

Thanks for your reply on here. I did contact King Support from my Win 10 app on my pc, received a "standard" reply saying bad luck but there was nothing they could do regarding the loss of 2 weeks Weekly Contest progress as it could be due to many causes including a glitch in the game. This is very disappointing as it also…

I've just had a similar problem with the Weekly Contest. I logged on and claimed my prize for coming 2nd, but it did not register on the Podium Streak which has now been wiped clean and have to start again. It should have added a 2nd green tick. Fortunately I have screenshots for the last two weeks but don't know if this…

Yep, same thing just happened to me. My reward was 25 gold bars as I only had to collect 4000 blue candies. I've got screenshots showing my gold bars total before and after claiming the reward, logged out of the game and restarted my PC. Nothing!!!!

Sorry but your reply does not relate to the question I asked. I was playing Candy Royale passing new levels when this event disappeared while still actively playing within the space of 5 minutes without closing the game. I play on Facebook and my pc is kept updated. I wasted many boosters getting as far as I did and lost…

I have the Season Mastery event and have already claimed the Bronze & Silver rewards. Easy to collect and you don't have to pass new levels (yet!) Very happy with it, and for those who don't yet have it, it is very similar to The Vault, except you don't have to progress through new levels, but collect different candy etc.

Thank you for your reply, I will also continue playing and fingers crossed that I win tomorrow, hopefully in the top 3 positions. I had just made it to top position on 17th Feb when this "error" occurred. My game was ok last week until the timer ran down to 00.00 then all I got was "calculating results" and a spinning…

I'm collecting purple heart candies for the current "Lovely Leaderboard" event which ends Monday 8am UK time, but for the past 36 hours my leader board won't open to show the latest results. I just have a dash next to my profile pic instead of showing my position. I'm wondering if my totals from each level played are…

I have always used Microsoft Edge browser for all my King games playing on Facebook and there has been no problem. I decided to try the Win 10 app for these games as King mentioned to me that I may receive more events playing on the app version of the game. I carried out the "health" check on my pc and it was way above…

I play on a laptop using Microsoft Edge browser which is updated daily. I play on Facebook only, not the Win 10 app, and I have tried all the usual troubleshooting that you have suggested. I reached the bronze leaderboard screen, then continued to pass levels towards the silver vault which is when the event disappeared. I…

@kiara_wael I cannot see your answer to my question. This is just the official information giving the timeline of the event, but does not address my question.

I have still not received my first Party Booster Reward, and so was not surprised not to receive the second one today. I have filled in the form on the Community page several times, but I just get a bounce back email asking for all the details. I do this and send, but nothing happens except to receive another blank email.…

We are getting absolutely nowhere with this ongoing problem @Alienscar Isn't there anyone at King who can shed some light on this please? I think we deserve some explanation, rather than hedging bets that it's connected to mailbox life limitations.

I play Candy Crush Saga through Facebook, and all my friends names have disappeared from every past level that I have completed, putting me in the 1st position on every scoreboard. Apart from looking very odd, it also means I am unable to send lives to my friends. I am also put in 1st position on my current level that I…

I have been stuck on my current level for 2 days, have completed this level many times but I cannot progress in the game. This is very frustrating, and I know I am not the only player that is experiencing this problem right now. The link you are sending to each comment relating to this problem is dated 16th February 2022,…