QueenB

Community Manager

Comments

  • Hi @poohbearq 😊 Thanks for sharing the screenshots and confirming that you're playing on Facebook on PC. We've seen a few reports of Booster Wheel timers showing unusually long countdowns, so I'd like to gather a bit more information and pass this on for review. Could you please share your 👉 Game ID? Thanks also @Carol-38…
    in Games Comment by QueenB 11:12AM
  • That is correct 😉
    in Soccer league event Comment by QueenB 10:56AM
  • @oo1414 Could you let me know where you got this from? Was it from the App Store or somewhere outside the game? For Soccer Leagues, the most reliable timer to check is always the one inside the game itself. That is the one you need to be focus on 😉
    in Soccer league event Comment by QueenB 10:44AM
  • @oo1414 That pop-up is just a confirmation message letting you know that your team completed the Team Quest and found the final secret chest. Since you already opened all 3 chests and received the boosters, there is nothing else you need to do on that screen. The Close button simply closes the message. So in short: your…
    in What is this?? Comment by QueenB 10:32AM
  • Hi @oo1414 Could you share a screenshot of the countdown you're seeing? Soccer Leagues contains multiple rounds, so it's possible the timer is showing when the current round ends rather than when the entire Soccer Leagues event ends. A screenshot will help me check 😊
    in Soccer league event Comment by QueenB 10:29AM
  • Hi @oo1414 Thanks for sharing your screenshot! This message means that your Candy Team completed the Team Quest and helped unlock the final secret chest. In Team Quest, your team works together by playing levels and collecting progress toward shared chests. Once the final chest is found, the quest is complete. The next…
    in What is this?? Comment by QueenB 9:55AM
  • Hi @angelicatas Welcome to the Community, and thank you for taking the time to share this so clearly 😃 I really appreciate how thoughtfully you explained your experience. Feedback like this is helpful because it explains not only that something feels frustrating, but also why it feels that way: the balance between…
    in Im stuck Comment by QueenB 9:51AM
  • Hi @krsmloanamation The Piggy Bank is an optional feature in Candy Crush Saga. As you play, Gold Bars can be added to the Piggy Bank. When it is full, you can tap it to see the offer. If you choose to open it, it requires a real-money purchase. You don’t have to buy it to keep playing. You’re always free to tap on it and…
    in What’s with the piggy bank? (Candy crush) Comment by QueenB 9:26AM
  • Hi @krsmloanamation Sorry to hear your game has been glitching. Is this still happening now, or has it improved since you posted? If it is still happening, please try these steps first: Make sure your game app is updated to the latest version Restart your device Check that you have a strong internet connection Close any…
    in Why is candy crush glitching? Comment by QueenB 9:26AM
  • Okay @Ana260753 Lets try something else…when you open the Help Center, please search for this article in Spanish: No encuentro mi progreso en el juego: cómo recuperar mis niveles Once you open the article, scroll all the way down to the bottom. You should see a “Chat with us” button there. Hope this helps!
    in Perdí mi progreso y necesito recuperarlo Comment by QueenB June 10
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