QueenB

Community Manager

Comments

  • I'm back @oo1414 👋 They confirmed that you did finish both the Color Bomb League and the Lollipop League in first place. You were also correctly shown that UFO League would be your next league. After checking further, it looks like there was no activity from your game in Round 3. In Soccer Leagues, players need to take…
    in Soccer ⚽ league Comment by QueenB 11:16AM
  • Hi @vildenia I’ve moved your comment to the Support area so we can help you better here. Could you please tell us a little more about what is happening with level 1775? Do you mean that: You are stuck on level 1775 and cannot pass it, or You already passed level 1775, but the game is not moving you to the next level? If…
    in Stuck on the map at level 1775 Comment by QueenB 10:59AM
  • Ah, good spot Christine. This one completely slipped my mind, so thank you for the reminder 🙏 You’re right, this idea was previously moved into review while the team looked into testing it. I’ll check back with them to see if they can share more context on why it didn’t move forward in the end, and whether it’s something…
    in Allow players to preview the board before buying or watching ads for extra moves Comment by QueenB 10:51AM
  • Hi @oo1414 I’m afraid we don’t have the exact information about how players are selected for this test, and it’s not something we usually share in detail. What I can say is that tests like this are usually shown to a small group of randomly selected players, but I don’t have the specific criteria.
    in Soccer ⚽ league Comment by QueenB 10:41AM
  • @Carol-38 thank you for pointing this out. There are indeed some posts there that fit better in Discussions, and some questions that should be in Support, so I’ve started moving a few things to the correct areas. We're still keeping an eye on Candy Corner and trying to understand how some newer players are ending up there…
    in What would you like to see more of in the Candy Community? Comment by QueenB 10:38AM
  • Hi @oo1414 and thank you for sharing this with us! You spotted something new. Soccer Season is part of an upcoming season experience that is currently being tested with some players. That means not everyone will see it in their game at the same time. About the Soccer Leagues issue you reported, thank you for the…
    in Soccer ⚽ league Comment by QueenB 10:23AM
  • Thanks for letting us know @PTcruiseron66 When you say the gift card was from 7-Eleven, could you please share a little more detail? For example: Are you trying to redeem it in the game or somewhere else? Did you get an error message? Did the gift card redeem, but the reward did not appear? Which country are you playing…
    in Got a candy crush gift card and trying to redeem it but having major issues Comment by QueenB 8:26AM
  • Hi @lorraineq12 Thanks for sharing this! Just wanted to check something, the new Booster panel being too big, is it overlapping and blocking game board?
    in Layout changed. Comment by QueenB May 26
  • Hi @poohbearq I'm glad to hear that you decided to download the app 🤗 Sorry for the delay on getting back to you but wanted to check if you have been able to connect the game to your Facebook yet? let me know if there is anything I can help with 😉
    in WHY Comment by QueenB May 26
  • I actually really like this idea 😃 It could be a fun way to let members be part of shaping this area a bit more, especially since the whole point is to make it feel clearer and more welcoming. Let me look into it a little and also discuss it with the Candy Moderators so we can think about the best way to do it properly.…
    in What would you like to see more of in the Candy Community? Comment by QueenB May 26
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