QueenB

Community Manager

Comments

  • https://community.king.com/en/candy-crush-saga/discussion/488158/why-does-my-sound-go-off-and-on Hi @SWgames, Welcome to the community! We're happy to have you here. That sounds frustrating! Could you share a few more details so we can help? What device are you playing on? (Android, iPhone, tablet, etc.) Does the sound cut…
    in Why does my sound go off and on? Comment by QueenB February 2025
  • Hi @vtimber & @deegood 🙂 Great question! If you have a gift card and want to use it for in-game purchases, you’ll first need to redeem it through your app store. Here’s how: 🔹 For Google Play (Android users): Open the Google Play Store app. Tap your profile picture (top-right corner). Select Payments & subscriptions >…
    in How to redeem a gift card Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/488143/can-i-chat-with-my-friends Hi @JennySolo6163, Candy Crush does not currently have an in-game chat feature, so you can’t directly chat with your friends while playing. However, you can still connect with them by sending and receiving lives and competing on…
    in Can I chat with my friends? Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/488142/it-always-says-i-have-no-internet-connection-and-cant-buy-anything Hi @jaqwui17, Sorry to hear you're having trouble with the internet connection error, that must be frustrating! 😞 Let's try a few things to fix it: Check your internet connection – Try…
    in It always says I have no internet connection and can't buy anything Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/488137/my-gold-bars-disappeared Hi @claudiaar0410, Sorry to hear that you’re missing 70 Gold Bars! 😞 I’d love to help figure out what happened. Could you share a few more details? When did you notice the Gold Bars were missing? Did you make any recent purchases or…
    in My gold bars disappeared Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/488164/posso-pagare-con-satispay Hi @laurag1907, Thanks for reaching out 😊 Google Play is definitely a supported payment method for in-game purchases, so you should be able to use it if your account is linked. However, Satispay is not currently listed as a supported…
    in Posso pagare con Satispay? Comment by QueenB February 2025
  • @kiara_wael 😉
    in Something Fishy is Coming to Candy Crush 🐟 Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-saga/discussion/487749/sweet-cinema Hi nailya11, As @Alienscar mentioned, these features rotate and may appear for some players while not for others. The best thing to do is keep your game updated and stay active, as new features often come and go! I know it’s frustrating to miss…
    in Sweet cinema Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-solitaire/discussion/487570/love-the-game Hi CauzIwant2, I’m so glad to hear you’re enjoying the new Solitaire game ☺️ It’s always great to see players having fun. It’s easy to get carried away when you're really into the game! If you'd like, you can check your device settings to…
    in Love the Game Comment by QueenB February 2025
  • https://community.king.com/en/candy-crush-solitaire/discussion/comment/3271811#Comment_3271811 Thanks for confirming! Let me get your game id so I can ask the studio for support on this. Go to settings from the device your progress is missing from and get your id: Can you also check if the id is the same on both devices? 🧐…
    in Lost all progress after signing in Comment by QueenB February 2025
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