READ before posting, find HELP on main issues and questions here

Jelly_Jenny

Are you experiencing issues with the game? Look no further as these are the most common issues and most frequently asked questions: 

Let's start with a useful tip: How to find your User ID

Known on-going issues

• Diamond Counter disappears 

The game not working on mobile

• Game freezing or crashing

• Game not connecting to Facebook

• Is my Android device compatible with the game?

• Is my Apple device compatible with the game?  

The game not working on PC

• Game freezing, crashing or not loading 

You lost something

• Something went wrong with your purchase?  

• You lost your levels?  

• How to save and move your game to a new device 

For a guide on the game

• A Beginner's Guide

• The Game Expert Files

If after these you still need help, please Ask a question under Support Remember to add as much details as possible on the problem and a screenshot is always helpful!