18th century earring

JUMO

I just got to the 18th century earring, but when I click "claim reward", nothing happens.

I play on facebook using Firefox, so can't reinstall.

It happened yesterday, so I already restarted everything, and checked I have the latest versions installed.

I'm on a slow laptop, but the game worked up to this point, so I doubt that's the cause. It's probably something stupid I'm missing.

Any ideas? Thanks for the help.

PummyRaj

Hello @JUMO,  Welcome to the Candy Friends section of our friendly King Community

Would you mind me asking about what game you are talking about?  I am sure it is not Candy Friends or any other KING games that I play!!  

Please let me know so that we can guide you in correct direction!  Thanks

To reply back, please tap on "Type your Comment" box located below! 

JUMO

The game is Diamond Diaries Saga, and it is a "King" game, it says so when it's loading . Maybe it's FB only? And sorry I forgot to mention the game, it probably didn't make any sense hehehe.

And thanks for the welcome

PummyRaj

Hi @JUMO, 

Sorry!  Yes, it didn't     I was being cautious as I have seen a few non-King games posts in my past experience    

I have to confess... even-though I play Diamond Diaries, I never paid attention to what century does the jewelry belonged to (embarrassed)!!!  I just collect Diamonds, collect the Gold Bars and wait for the next counter to show up   
Sorry about my Question!

I will inform the Community Manager to look into the issue.  For them to do that, they will be needing your game User ID (it will be in digits).  Here is a link for you to look for the ID on Facebook.... https://www.facebook.com/help/1397933243846983

If you have any questions or need clarifications, please post back  

Thank you and have a great day/evening!

JUMO

No problem I'm on an old laptop, because I'm rebuilding my desktop, and if I was on my desktop I'd be playing at a faster pace, and wouldn't have remembered the century either, but there she is, refusing to give me my reward!!! Hahaha

Found my user ID.

Thanks for the help. Hopefully they can figure it out, because it's something weird.

PummyRaj

Hello again @JUMO, Thank you for your quick reply

Please try this below trouble shooters for your Laptop and see if it helps...
This is a link for troubleshooters on PC Browsers --  https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

Also, please post your Game User ID here, so that the Community Team can check into your game

Hoping for the Best & Have a nice evening!

QueenMia

Hey there (and welcome to the Community @JUMO ) While @Pummy Raj is helping you out, I'm moving this thread to the Diamond Diaries Section so other players can also jump in and get some assistance! 

In the meantime, you can check our competitions to get some extra Gold and Boosters Have the sweetest day  

JUMO

Again, thanks for the help.

I wasn't sure if I could post my ID here, because I don't know if it can be misused, 10216732237312384

And sorry for the extra work, didn't see a Diamond Diaries Section, or I would've posted it there.

PummyRaj

Hello @JUMO, hope you are having a nice day

I understand your fear   But, you can trust the Community Team people and they will be using it only to look into the issue.  And all other players like me cannot use it in any way..  So, no worries

And do not worry about posting in a different section... it happens to all the "New" users on the Community!  I have requested the Community Manager and she has already moved it to Diamond Diaries Saga section

When we post in the correct game section, there is a big chance of receiving more answers from the players in that game. 

I will tag the Diamond Diaries Community In-charge @Jelly Jenny to look into the issue.  She might respond here OR send a personal message.  If you see a personal message, you will see a digit next to the Envelope Icon located in the top right corner of this page

I will follow up later with you!  Have a nice rest of the day/evening! 

JUMO

Thank you

To make it a bit more weird, I'm playing Farm Heroes Saga right now, without any problems, also on FB, also in Firefox.

So now I really don't understand why I can't collect in Diamond Diaries Sage. It doesn't make any sense.

Also, I had to login again here, even tho I didn't have to login again anywhere else, and I have my creds saved.

PummyRaj

Hello again @JUMO, 

It is not you or your PC might not be the problem either..... few months ago, many players (including me) had this "Not able to Collect the Gold Bars" issue.  Probably, your game got affected now!!  Not sure....   

Anyway, the Community In-charge will be contacting soon and helping you with the issue

Thank you for patiently responding to all my Questions!  Have a great rest of the day

Jelly_Jenny

Hi @JUMO Community Moderator here

The Jewelry themselves are not stored anywhere but you should get a Gold Bar reward for completing the mission. I have added the Gold Bars to your game now

Good luck with your next mission! 

By the way - we also have a competition going which gives you a fun way to earn even more Gold Bars. Check it out here!

JUMO

Hi, Thank you for your help. The problem isn't fixed tho. I loaded the game in a new tab, but the picture I posted above loaded,  I still can't collect it, so I still can't play

Pummy: it's weird as JJ thought the problem would be fixed.

I'm still hopefull the problem will be fixed. And I'm pretty patient, up to a point. My wife watched me "dance" on my car, because it wouldn't start for the x-th time hahaha.

Jelly_Jenny

@JUMO oh the game doesn't move on from that "Claim reward" pop up? I misunderstood the issue then

If you have the issue even after reloading the page, I would check if reinstalling the game app in Facebook helps. Don’t worry, deleting the game will not delete your progress:

Go to “Settings => Apps” and press the “x” next to the app in question.
Clear cache: http://www.wikihow.com/Clear-Your-Browser's-Cache.
Then restart your PC and add the game to your Facebook account again.

I hope that gets you back on track

JUMO

Hi, I tried that but it didn't work. So I opened IE (ughhh), tried to install adobe, but adobe kept asking me to close IE (ughhh), while it was already closed, so I closed that *** and gave up.

Thanks for all the help, but I'm done. I'll try someother games instead.

Jelly_Jenny

Internet Explorer is not a supported browser so I wouldn't recommend using that for playing. If you're still feeling up for it, check out  full troubleshooting steps here.  Sorry that we weren't able to get you back on track - hopefully after some time you're able to join us