18th century earring

JUMOJUMO Posts: 10
I just got to the 18th century earring, but when I click "claim reward", nothing happens.
I play on facebook using Firefox, so can't reinstall.
It happened yesterday, so I already restarted everything, and checked I have the latest versions installed.
I'm on a slow laptop, but the game worked up to this point, so I doubt that's the cause. It's probably something stupid I'm missing.
Any ideas? Thanks for the help.


  • PummyRajPummyRaj Posts: 4,810 Superstar
    edited May 19
    Hello @JUMO,  Welcome to the Candy Friends section of our friendly King Community :)

    Would you mind me asking about what game you are talking about?  I am sure it is not Candy Friends or any other KING games that I play!!  

    Please let me know so that we can guide you in correct direction!  Thanks =)

    To reply back, please tap on "Type your Comment" box located below! 
  • JUMOJUMO Posts: 10
    edited May 20
    The game is Diamond Diaries Saga, and it is a "King" game, it says so when it's loading ;). Maybe it's FB only? And sorry I forgot to mention the game, it probably didn't make any sense hehehe.
    And thanks for the welcome :)

  • PummyRajPummyRaj Posts: 4,810 Superstar
    Hi @JUMO

    Sorry!  Yes, it didn't  :o   I was being cautious as I have seen a few non-King games posts in my past experience  O.o O.o   

    I have to confess... even-though I play Diamond Diaries, I never paid attention to what century does the jewelry belonged to (embarrassed)!!!  I just collect Diamonds, collect the Gold Bars and wait for the next counter to show up =) =)  
    Sorry about my Question!

    I will inform the Community Manager to look into the issue.  For them to do that, they will be needing your game User ID (it will be in digits).  Here is a link for you to look for the ID on Facebook.... https://www.facebook.com/help/1397933243846983

    If you have any questions or need clarifications, please post back :+1: 

    Thank you and have a great day/evening!
  • JUMOJUMO Posts: 10
    No problem :) I'm on an old laptop, because I'm rebuilding my desktop, and if I was on my desktop I'd be playing at a faster pace, and wouldn't have remembered the century either, but there she is, refusing to give me my reward!!! Hahaha
    Found my user ID.
    Thanks for the help. Hopefully they can figure it out, because it's something weird.

  • PummyRajPummyRaj Posts: 4,810 Superstar
    Hello again @JUMO, Thank you for your quick reply :+1:

    Please try this below trouble shooters for your Laptop and see if it helps...
    This is a link for troubleshooters on PC Browsers --  https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

    Also, please post your Game User ID here, so that the Community Team can check into your game =)

    Hoping for the Best & Have a nice evening!
  • QueenMiaQueenMia Posts: 5,188 Community Manager
    Hey there (and welcome to the Community @JUMO :waving:) While @Pummy Raj is helping you out, I'm moving this thread to the Diamond Diaries Section so other players can also jump in and get some assistance! 

    In the meantime, you can check our competitions to get some extra Gold and Boosters ;) Have the sweetest day :star: 

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!

    👉 Something is coming! Check what here!

    Win Gold bars Here 🍒

  • JUMOJUMO Posts: 10
    Again, thanks for the help.
    I wasn't sure if I could post my ID here, because I don't know if it can be misused, 10216732237312384
    And sorry for the extra work, didn't see a Diamond Diaries Section, or I would've posted it there.

  • PummyRajPummyRaj Posts: 4,810 Superstar
    Hello @JUMO, hope you are having a nice day :)

    I understand your fear :+1:  But, you can trust the Community Team people and they will be using it only to look into the issue.  And all other players like me cannot use it in any way..  So, no worries =) =)

    And do not worry about posting in a different section... it happens to all the "New" users on the Community!  I have requested the Community Manager and she has already moved it to Diamond Diaries Saga section :+1:

    When we post in the correct game section, there is a big chance of receiving more answers from the players in that game. 

    I will tag the Diamond Diaries Community In-charge @Jelly Jenny to look into the issue.  She might respond here OR send a personal message.  If you see a personal message, you will see a digit next to the Envelope Icon located in the top right corner of this page :)

    I will follow up later with you!  Have a nice rest of the day/evening! 
  • JUMOJUMO Posts: 10
    edited May 21
    Thank you :)
    To make it a bit more weird, I'm playing Farm Heroes Saga right now, without any problems, also on FB, also in Firefox.
    So now I really don't understand why I can't collect in Diamond Diaries Sage. It doesn't make any sense.
    Also, I had to login again here, even tho I didn't have to login again anywhere else, and I have my creds saved.

  • PummyRajPummyRaj Posts: 4,810 Superstar
    Hello again @JUMO

    It is not you or your PC might not be the problem either..... few months ago, many players (including me) had this "Not able to Collect the Gold Bars" issue.  Probably, your game got affected now!!  Not sure....  :o :o  

    Anyway, the Community In-charge will be contacting soon and helping you with the issue :+1:

    Thank you for patiently responding to all my Questions!  Have a great rest of the day =)
  • Jelly JennyJelly Jenny Posts: 1,774 Community Moderator
    Hi @JUMO Community Moderator here :waving:

    The Jewelry themselves are not stored anywhere but you should get a Gold Bar reward for completing the mission. I have added the Gold Bars to your game now :)

    Good luck with your next mission! 

    By the way - we also have a competition going which gives you a fun way to earn even more Gold Bars. Check it out here!

    Can you solve the Community mystery? Check out the contest here and win amazing prizes!
    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
  • JUMOJUMO Posts: 10
    Hi, Thank you for your help. The problem isn't fixed tho. I loaded the game in a new tab, but the picture I posted above loaded,  I still can't collect it, so I still can't play :(
    Pummy: it's weird as JJ thought the problem would be fixed.
    I'm still hopefull the problem will be fixed. And I'm pretty patient, up to a point. My wife watched me "dance" on my car, because it wouldn't start for the x-th time hahaha.
  • Jelly JennyJelly Jenny Posts: 1,774 Community Moderator
    @JUMO oh the game doesn't move on from that "Claim reward" pop up? I misunderstood the issue then :confounded:

    If you have the issue even after reloading the page, I would check if reinstalling the game app in Facebook helps. Don’t worry, deleting the game will not delete your progress:

    Go to “Settings => Apps” and press the “x” next to the app in question.
    Clear cache: http://www.wikihow.com/Clear-Your-Browser's-Cache.
    Then restart your PC and add the game to your Facebook account again.

    I hope that gets you back on track :)

    Can you solve the Community mystery? Check out the contest here and win amazing prizes!
    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
  • JUMOJUMO Posts: 10
    edited May 23
    Hi, I tried that but it didn't work. So I opened IE (ughhh), tried to install adobe, but adobe kept asking me to close IE (ughhh), while it was already closed, so I closed that *** and gave up.
    Thanks for all the help, but I'm done. I'll try someother games instead.

  • Jelly JennyJelly Jenny Posts: 1,774 Community Moderator
    Internet Explorer is not a supported browser so I wouldn't recommend using that for playing. If you're still feeling up for it, check out  full troubleshooting steps here.  Sorry that we weren't able to get you back on track - hopefully after some time you're able to join us :) 

    Can you solve the Community mystery? Check out the contest here and win amazing prizes!
    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
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