Missing 50 gold bars

dragonvilledragonville Posts: 30 Level 2

What do you do when you contact king because you never played this game before the 50 gold bars we’re missing and I don’t know what to do my niece got the game and had 50 gold bars I even tried to use a different account same thing

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Answers

  • Diamond LimDiamond Lim Posts: 14,962 Game Expert

    Hello! @dragonville 👋

    Welcome to Sweet King Community! 👑

    I think some players have asked same your problem (Can't Reward Gold Bars from Bernadetta's Mission of Collect Diamonds) too! ✋

    Don't worry about this problem! How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug (Same as this problem)? (I hope it's solved that nothing this happens. 🤔) 

    So what device are you playing on this game has this problem? (Click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps! 😉) 

    Android

    iOS

    Kindle

    Windows mobile

    Computer

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com

    ** If you have tried to follow these troubleshooting steps but it's not worked, please let me know and you can continue to comment on below here that I can see to help you again. 😉 **

    Have a SASSY day! ❤️

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to play on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

  • dragonvilledragonville Posts: 30 Level 2

    You don’t understand you know when you first get the game and it tells the story and it has 50 gold bars that’s what I’m talking about the gold bars are missing my niece got them but I didn’t get them I even tried a different account didn’t work same thing I already tried those steps of uninstalling and reinstalled and reset phone didn’t work contacting king since beginning of March no help

  • Diamond LimDiamond Lim Posts: 14,962 Game Expert
    edited May 1

    Thanks for your answering! @dragonville 😊

    Can you tell me what's device are you playing and take a screenshot of this problem? 

    Here are tips for "How to take a screenshot" on any devices. 😉

    Click on "How to take a screenshot" 👈

    Also can you send your "Game ID" as their team will check to fix this problem?

    Click on "How to find your Game ID" 👈

    ** If you have taken your screenshot of this problem and sent your game ID on this game, we can help you faster and better. 😊 **

    Have a SASSY day! ❤️

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to play on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

  • dragonvilledragonville Posts: 30 Level 2


    Hey I play on iOS this is what I’m talking about it says 0 gold bars when there should be 50 gold bars I know this my I’d is this 11587790680

  • Diamond LimDiamond Lim Posts: 14,962 Game Expert
    edited May 2

    Thanks for your answering! @dragonville 😊

    How about you can play a few of levels (I think it's started on Level 5.) that it will gives you beginner 50 gold bars on this game that I hope this helps. (I started to receive them on level 5.) 😊

    Also you can receive Bernadetta's Mission (Collect the Diamonds) (started on level 2 or 3). 😊

    ** You can receive beginnier 50 gold bars once only when you connected with Facebook or King.Com/reached to Level 5. **

    ** If you haven't still received beginner 50 gold bars on this game, can you take a screenshot when you have completed level 5, please let me know that we can see to help you again. **

    Have a SASSY day! ❤️

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to play on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

  • dragonvilledragonville Posts: 30 Level 2

    I was giving you a screenshot of the beginning no gold bars you get them right away I know this my niece created and got the game and it had the 50 gold bars upfront this is where I’m currently at the gold bars I have are from a chest from winning levels

  • Diamond LimDiamond Lim Posts: 14,962 Game Expert
    edited May 3

    Thank you for your answering again! @dragonville 😊

    You can better ask on "Contact Us" here. You can find on the bottom of the Community page:

    Then you make sure your email is correct, write your full name. After that, you choose a game is "Diamond Diaries Saga", then you choose the platform is phone, you choose a topic is "Problem with my game" and subtopic is "Missing items". (Here is my example as below) 👇

    Finally you tell them on "I can't find..." comment and click on "submit".

    And you answer Community Team to send your Game ID and device on "I can't find" then they will help you better and faster.

    So you wait for Community Team (but it has taken longer) until their team will answer and help you about this problem while you receive your email. 😊

    I hope this helps! 😉

    By the way, their team cannot help you to add missing items on Diamond Diaries Support Community (they can help you and players to fix the feature's and level's and other bugs only on this game community) but they will how can answer/help you your problem and add your return items back on Player Support (Contract Us). 😉

    ⚠️ NOTE ⚠️

    You can receive beginnier 50 gold bars ONCE only when you connected with Facebook or King.Com to save your progress/reached to Level 5.

    Have a SASSY day! ❤️

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to play on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

  • dragonvilledragonville Posts: 30 Level 2

    I contacted them again but don’t hold much hope they keep sending me emails go to community page every time I contact them

  • Diamond LimDiamond Lim Posts: 14,962 Game Expert
    edited May 3

    Okay! @dragonville 😊

    You should wait for Community Team (but it has taken longer) will answer you while you can receive your email on Player's Support. But please don't answer your problem many times (just once only) on Player's Support as well. Please be patient. Thank you! 😊

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to play on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

  • dragonvilledragonville Posts: 30 Level 2

    This is what I have gotten since the beginning of March they won’t help or care about there players if they did they would help

  • dragonvilledragonville Posts: 30 Level 2

    Hey the screenshot I sent you earlier was from today I have been getting them since the beginning of March

  • Diamond LimDiamond Lim Posts: 14,962 Game Expert
    edited May 4

    Hello again and thanks for your answering! @dragonville 👋

    This support message (Same your screenshot) notices you can see any helps for problems with this game if you have these problems while you have asked their team on Player Support completed and you should wait for Community Team answer you (it has taken longer to answer). (By the way, many players have received this same message too.) So please keep patient and waiting for how Community Team answer you for this problem. 😊

    Except this one, this game's features will help you to add your gold bars and boosters on this game and you can also see to click on "Join King Games's contests" on my below signature that you can also chance to win gold bars too on any one of King's Game. 😊

    By the way, this game is nothing hard so much. Trust me! 😉

    ** If you have any another questions (stuck on level or problem with this game such Level Bugs, Feature Bugs and Other Bugs) on this game, you make sure to click on "Support" first then you ask a question, finally you tell us what's your problem with this game. Then we will be happy to help you to solve any problems on this game community. ** 😉

    Have a sassy and safety day! ❤️

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to play on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

  • dragonvilledragonville Posts: 30 Level 2

    The only thing I can do is send in a request for help and I get the same message for 2 months

  • Lola_PopLola_Pop Posts: 3,798 Community Manager

    Hello @dragonville !

    I'm sorry the issue is not solved yet. If I understand you correctly, you downloaded the game and the 50 Gold Bars were missing?

    If so, could you please send us your player ID? I'll be glad to have a look at your account. 😊

    Candy Crush Soda - Celebrate Level 5000 with us: 
    💜Win Gold Bars in our 5 Competitions HERE 💜
    💚Claim the exclusive Community 5000 Level badge  HERE!  💚
  • Diamond LimDiamond Lim Posts: 14,962 Game Expert
    edited May 5

    Hello! @Lola_Pop 👋

    Thank you for your answering! The player have answered me to show the Player's Game ID early on the Player's previous replies or upper quote but I want to ask the player again better as I am not sure the player confirm this Game ID.😊

    Hello again! @dragonville 👋

    Are you sure your game ID is 11587790680 on this game? (When you disconnected your account, your game ID is different. Please check it again when you connected with your account and we will waiting for your response to answer 😊)

    Have a SASSY day! ❤️

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 Don't know how to play on Diamond Diaries Saga? Let's see my guides here 💎

    ❓Need help on Diamond Diaries Saga? Ask a question on Support❓


    👑 Feel confused on King Community? Here is a guide to help you locate the different areas in the community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

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