Are you having issue with the Diamond Counter in Diamond Diaries?

Hi everyone,

Just a reminder that if you don't see the Diamond Counter anymore, it might also be because you have already completed all the available Necklaces.

However, there seems to be some issues with it as well, and our developers are still busy investigating and trying to understand if your case is normal behaviour or not.

Please make sure that it is not because you haven't completed the mission and if not, give us as much details as possible.

Thanks very much for all your help and patience.

Mia

Hi everyone,

Really sorry about this, we are still looking into it and I am waiting for updates to give you. I will comment and let you know asap.

Please rest assure we are not forgetting nor ignoring, we're just trying to find out if there is an issue and if so, what it is.

Note that whenever you complete a mission, the diamond counter disappears, hence it might not always be due to technical problem but simply that you have finished the mission.

I'm trying to get the best answer to all of you, but since you're all on different levels and playing on different devices, it's pretty hard to identify the reasons.

Speak soon and until then, don't forget to have a nice day!

Mia

All comments

@corals22
The Facebook version has a limited amount of missions right now which is why you are not seeing the Counter there. Soon this will be corrected: You will have unlimited amount of missions and you shouldn't have issues with disappearing Counter on neither platforms.

This is happening on the next game app release so just keep an eye on your game

Have a Sassy one!

Jelly Jenny

@Jelly_Jenny

There's no counter in the incognito window either, I am afraid. Moreover, I have lost (again and on both windows) all my boosters which I haven't been using for 2 weeks now. Everything works fine on my mobile, though.

@corals22

You don't have the counter at all in Facebook? Can you check if you have one when you open the game with a new private / incognito window? You can open that by right clicking on the browser icon.

Jelly Jenny

Dear Jelly Jenny, thanks a lot for your reply. However, I still don't have diamond counter when playing on FB. Can I expect that to be fixed soon? Thank you in advance :-)

@Marcella_UX
@corals22

Hi guys! Just around the time you posted here we got a fix regarding the Gold Bar rewards. The fixes were added for both Facebook and Android (not iOS yet, sorry!) so hopefully you can collect those Gold Bars next time.

Keep us posted

By the way we have a friendly competition going on here:

https://community.king.com/en/diamond-diaries-saga/discussion/247435/diamonds-are-not-your-only-best-friends-bring-a-friend-and-win-gold

Jelly Jenny

Marcella_UX

Same here. I've completed 4 pieces since December 1st (I have a lot of free time right now!). I hit "Claim Reward" and nothing happens. No reward. Help!

I have exactly the same problems with the game: I play it on Android phone and FB and have issues on both. On my mobile, I didn't get the gold bars after completing 200 diamonds necklace but the new necklace counter started immediately. Though I did receive 1 gold bar for completing the episode. However, when I play it on FB I have no diamond counter and I keep losing my boosters even though I haven't been using them at all. I am currently on level 503. This whole thing started a week ago. I tried disconnecting it and reconnecting it to my FB account, it didn't work. I also tried playing it in a different browser, didn't work either. Clearing cache and cookies didn't help. Could you please help me? Thank you in advance.

bexblake

The necklace came back and I was so happy! I filled 200 and it said congrats and then did not give me my gold bars

so frustrating!! Is there a way to get my gold bars? I’m now missing 10. It has moved on to another necklace.

Hi guys,

Here's an update for you: https://care.king.com/en/diamond-diaries-saga/we-are-working-on-the-diamond-counter

Mia

Hi marebear,

Thanks for your post.

I understand your feeling and I can assure you that we are looking into it. I will keep you posted asap, I'm checking again with the Studio.

Until them, thanks for your patience. Have a Sassy day!

Mia

Creative_Elsa

Hi marebear, thank you for posting here in the community. I am going to pass your message along to a Community Manager because I thought the counting was working again. She won't be back in the office until Monday.

marebear

Have not had diamond count for a few weeks and yesterday I collected boosters from the key/box....today they are gone? When will this problem be resolved? I continue to play the game but with no diamonds count, can't collect necklaces or bonus....Please fix...Thanks

I've been asking via the in game help center for weeks and have explained over and over again and have yet to receive a real response.
No diamond counter at all. No countingof the diamonds at the end of the games. No completion of jewelry pieces. No new jewelry pieces to start. Since the diamonds are kind of the point of the game it's really no fun without them. I'm at level 514 and haven't had any diamond counter or credit for diamonds earned in weeks.
I don't understand how suddenly the whole diamond aspect disappeared but that is the case.
I play on a galaxy s7. I don't get errors or freezing, just suddenly the diamonds are no longer a part of the game.
I don't think a screenshot would help since there's nothing to show, there's just no diamond counter, no adding up of diamonds, no mention of the jewelry or new jewelry pieces to start. I've earned approximately 1500 diamonds since the whole thing started but since it's not counting them there's nothing to show.
Game isn't fun anymore without the main part of the game working.
Very disappointed.

I quit playing - not sure how this issue is solved?

Hi Terri!
A few things in case the issues may come from that: You will collect Diamonds only from new levels. The counter will disappear if you have collected all available Diamonds already. If you've run out of Jewelries and Diamonds, you've collected all available ones but rest assured our Developers are working on new ones.
If that's not the reason why you're having an issue, you might have an actual technical issue with your game. For that I recommend checking out these steps and trying them out: https://goo.gl/owWByB
I hope that helps
Jelly Jenny

I did goof in my original question - I said that I was playing the game on Facebook, that is NOT the case, I play on an Android mobile.

Hi everyone,
Just a reminder that if you don't see the Diamond Counter anymore, it might also be because you have already completed all the available Necklaces.
However, there seems to be some issues with it as well, and our developers are still busy investigating and trying to understand if your case is normal behaviour or not.
Please make sure that it is not because you haven't completed the mission and if not, give us as much details as possible.
Thanks very much for all your help and patience.
Mia

I no longer get the counter - not sure when it happened, but I am now at level 509. I also have issues with the game screen not moving - meaning I cannot even see what area I am supposed to be working in. Happened ~6 times today on level 509 - on iPad and on iMac. Agree also with the person stating that some people go through all 20 levels in about a day. Supposedly started level 501 at the same time as others and they are done one day later? Getting extremely frustrated with this game.....

just wanted to add again stuck at level 580 as no new levels have been developed, perhaps in future issues like diamond limits and level limits awaiting development should be resolved before a game is launched! Constantly having to wait for developers to catch up is ridiculous

Hi Jaz! New levels are released on mobile already so it shouldn't be too much more time to wait if you're in Facebook. And by the way- you can already take a little sneak peek at the new episode and read the game studio's thoughts about the new levels. For that head over here----> http://to.king.com/Rhbt

Jaz_Kerry

just wanted to add again stuck at level 580 as no new levels have been developed, perhaps in future issues like diamond limits and level limits awaiting development should be resolved before a game is launched! Constantly having to wait for developers to catch up is ridiculous

Hi Terri!

A few things in case the issues may come from that: You will collect Diamonds only from new levels. The counter will disappear if you have collected all available Diamonds already. If you've run out of Jewelries and Diamonds, you've collected all available ones but rest assured our Developers are working on new ones.

If that's not the reason why you're having an issue, you might have an actual technical issue with your game. For that I recommend checking out these steps and trying them out: https://goo.gl/owWByB

I hope that helps

Jelly Jenny

This is the third time that this happened to me. The first time all the diamonds eventually showed up with the corresponding jewelry. The second time, a new piece of jewelry finally came but not the diamonds that were backlogged. Now, I have neither a new piece of jewelry nor the diamonds and there must be dozens, if not hundreds, that I have collected but not received.

Kimberly_Bowers

I've been asking via the in game help center for weeks and have explained over and over again and have yet to receive a real response.
No diamond counter at all. No countingof the diamonds at the end of the games. No completion of jewelry pieces. No new jewelry pieces to start. Since the diamonds are kind of the point of the game it's really no fun without them. I'm at level 514 and haven't had any diamond counter or credit for diamonds earned in weeks.
I don't understand how suddenly the whole diamond aspect disappeared but that is the case.
I play on a galaxy s7. I don't get errors or freezing, just suddenly the diamonds are no longer a part of the game.
I don't think a screenshot would help since there's nothing to show, there's just no diamond counter, no adding up of diamonds, no mention of the jewelry or new jewelry pieces to start. I've earned approximately 1500 diamonds since the whole thing started but since it's not counting them there's nothing to show.
Game isn't fun anymore without the main part of the game working.
Very disappointed.

I completely agree. Without being able to collect diamonds, what is the point? Also some of the levels are impossible. Game is disappointing.

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Accepted answers

Hi everyone,

Really sorry about this, we are still looking into it and I am waiting for updates to give you. I will comment and let you know asap.

Please rest assure we are not forgetting nor ignoring, we're just trying to find out if there is an issue and if so, what it is.

Note that whenever you complete a mission, the diamond counter disappears, hence it might not always be due to technical problem but simply that you have finished the mission.

I'm trying to get the best answer to all of you, but since you're all on different levels and playing on different devices, it's pretty hard to identify the reasons.

Speak soon and until then, don't forget to have a nice day!

Mia

Hi everyone,

Just a reminder that if you don't see the Diamond Counter anymore, it might also be because you have already completed all the available Necklaces.

However, there seems to be some issues with it as well, and our developers are still busy investigating and trying to understand if your case is normal behaviour or not.

Please make sure that it is not because you haven't completed the mission and if not, give us as much details as possible.

Thanks very much for all your help and patience.

Mia

All comments

Hi everyone,

Really sorry about this, we are still looking into it and I am waiting for updates to give you. I will comment and let you know asap.

Please rest assure we are not forgetting nor ignoring, we're just trying to find out if there is an issue and if so, what it is.

Note that whenever you complete a mission, the diamond counter disappears, hence it might not always be due to technical problem but simply that you have finished the mission.

I'm trying to get the best answer to all of you, but since you're all on different levels and playing on different devices, it's pretty hard to identify the reasons.

Speak soon and until then, don't forget to have a nice day!

Mia

K._Asbeck

Mine disappeared when I wasin the middle of doing the "mission" and hasn't come backin almost 40 levels so unless the game is designed to stop counting diamonds or assigning "missions", jewelry pieces, then the game isn't working right. Other people on here are talking about being stuck at a certain level, those people are not experiencing the same thing and are also in lower levels. For the most part it seems, according to responses, that somewhere around level 500 the diamond collecting and missions or jewelry pieces just cease to exist.

Marcella_UX

Hi everyone,
Really sorry about this, we are still looking into it and I am waiting for updates to give you. I will comment and let you know asap.
Please rest assure we are not forgetting nor ignoring, we're just trying to find out if there is an issue and if so, what it is.
Note that whenever you complete a mission, the diamond counter disappears, hence it might not always be due to technical problem but simply that you have finished the mission.
I'm trying to get the best answer to all of you, but since you're all on different levels and playing on different devices, it's pretty hard to identify the reasons.
Speak soon and until then, don't forget to have a nice day!
Mia

Queen Mia - there was just an update yesterday for iPhone. I thought maybe this would resolve some issues but honestly, the game got a little slower. I was hoping the diamond counter would be fixed in this update too.A bit of insight with what I experienced - I had the diamond counter disappear before, right around level 280 and then with an update, it came back about level 310 and was fine until about 480 and has never come back since. From 280-310 I had to reset my iPhone because I changed my battery. When I reloaded my backup file to my iPhone the diamond counter was there again. IMO - it seems like it's a cache or memory issue? After that reset everything on my phone was much zippier. Just my .02¢. No diamond counter now for over a 100 games. I'm on 553. Also, around level 490, all my power-ups that I paid for, disappeared. That pissed me off quite a bit... but like a lemming, I keep playing. ;-)

Hi everyone,

Just a reminder that if you don't see the Diamond Counter anymore, it might also be because you have already completed all the available Necklaces.

However, there seems to be some issues with it as well, and our developers are still busy investigating and trying to understand if your case is normal behaviour or not.

Please make sure that it is not because you haven't completed the mission and if not, give us as much details as possible.

Thanks very much for all your help and patience.

Mia

Kimberly_Bowers

I've been asking via the in game help center for weeks and have explained over and over again and have yet to receive a real response.
No diamond counter at all. No countingof the diamonds at the end of the games. No completion of jewelry pieces. No new jewelry pieces to start. Since the diamonds are kind of the point of the game it's really no fun without them. I'm at level 514 and haven't had any diamond counter or credit for diamonds earned in weeks.
I don't understand how suddenly the whole diamond aspect disappeared but that is the case.
I play on a galaxy s7. I don't get errors or freezing, just suddenly the diamonds are no longer a part of the game.
I don't think a screenshot would help since there's nothing to show, there's just no diamond counter, no adding up of diamonds, no mention of the jewelry or new jewelry pieces to start. I've earned approximately 1500 diamonds since the whole thing started but since it's not counting them there's nothing to show.
Game isn't fun anymore without the main part of the game working.
Very disappointed.

I completely agree. Without being able to collect diamonds, what is the point? Also some of the levels are impossible. Game is disappointing.

Hi Terri!

If that's not the reason why you're having an issue, you might have an actual technical issue with your game. For that I recommend checking out these steps and trying them out: https://goo.gl/owWByB

I hope that helps

Jelly Jenny

Jaz_Kerry

just wanted to add again stuck at level 580 as no new levels have been developed, perhaps in future issues like diamond limits and level limits awaiting development should be resolved before a game is launched! Constantly having to wait for developers to catch up is ridiculous

Hi everyone,
Just a reminder that if you don't see the Diamond Counter anymore, it might also be because you have already completed all the available Necklaces.
However, there seems to be some issues with it as well, and our developers are still busy investigating and trying to understand if your case is normal behaviour or not.
Please make sure that it is not because you haven't completed the mission and if not, give us as much details as possible.
Thanks very much for all your help and patience.
Mia

Hi Terri!
A few things in case the issues may come from that: You will collect Diamonds only from new levels. The counter will disappear if you have collected all available Diamonds already. If you've run out of Jewelries and Diamonds, you've collected all available ones but rest assured our Developers are working on new ones.
If that's not the reason why you're having an issue, you might have an actual technical issue with your game. For that I recommend checking out these steps and trying them out: https://goo.gl/owWByB
I hope that helps
Jelly Jenny

I did goof in my original question - I said that I was playing the game on Facebook, that is NOT the case, I play on an Android mobile.

I've been asking via the in game help center for weeks and have explained over and over again and have yet to receive a real response.
No diamond counter at all. No countingof the diamonds at the end of the games. No completion of jewelry pieces. No new jewelry pieces to start. Since the diamonds are kind of the point of the game it's really no fun without them. I'm at level 514 and haven't had any diamond counter or credit for diamonds earned in weeks.
I don't understand how suddenly the whole diamond aspect disappeared but that is the case.
I play on a galaxy s7. I don't get errors or freezing, just suddenly the diamonds are no longer a part of the game.
I don't think a screenshot would help since there's nothing to show, there's just no diamond counter, no adding up of diamonds, no mention of the jewelry or new jewelry pieces to start. I've earned approximately 1500 diamonds since the whole thing started but since it's not counting them there's nothing to show.
Game isn't fun anymore without the main part of the game working.
Very disappointed.

I quit playing - not sure how this issue is solved?

marebear

Creative_Elsa

Hi marebear,

Thanks for your post.

I understand your feeling and I can assure you that we are looking into it. I will keep you posted asap, I'm checking again with the Studio.

Until them, thanks for your patience. Have a Sassy day!

Mia

Hi guys,

Here's an update for you: https://care.king.com/en/diamond-diaries-saga/we-are-working-on-the-diamond-counter

Mia

bexblake

The necklace came back and I was so happy! I filled 200 and it said congrats and then did not give me my gold bars

so frustrating!! Is there a way to get my gold bars? I’m now missing 10. It has moved on to another necklace.

Marcella_UX

Same here. I've completed 4 pieces since December 1st (I have a lot of free time right now!). I hit "Claim Reward" and nothing happens. No reward. Help!