why isn't there a place where I can submit game errors so they can be fixed?

KimB-2

There are many errors in the Alphabetty game that need to be fixed and I don't have a way to send them to anyone at King to get them fixed.

KimB-2

Here are my issues.  I have the screenshots but they won't post here so some of the errors below might not make sense without the screenshot.

Device – Apple IPad 2 – updated to latest IOS and Alphabetty software

Level 191 - Since the last update the game continues to freeze mid game and then it will restart, doing this several times in a row until you are out of lives.  Very annoying, sometimes it right in the middle of a move it will auto close and restart.  I got frustrated last night and started replaying the lower levels and it didn’t auto close on the lower levels.  69 – 75.

All Levels with Blue balloons – Incorrectly deducting 2 points when popping the balloon.  When you make a word with an arrow tile that shoots and breaks a balloon with a 1 on it, it doesn’t register in the game that the balloon was broken on that turn and it subtracts 2 turns away (as if it wasn’t popped and it had expired).   It should register just like if you used the balloon with a 1 on it in a word and not remove 2 turns.  Using the arrow tiles to break the balloons works fine with any other number on the balloon, only when the 1 is on it does is seem to penalize you by 2 turns when broken by the arrow tile.  Both ways, the balloon is popped while there was still one turn left so no penalties should be assessed.

Directions – It would be nice to have instructions on the app on how to play the game and what the different adventures do.  I can’t find them on my Ipad or on my android device.  Even on the website it doesn’t explain what all the different epoxides do that you can choose in settings on the app.

 

Levels 170 - 174 –

On these levels, (usually starts when you are halfway completed with the level) when you make a word with a crown in it, the crowns just move to another tile.  For instance if you made a 3 letter word that used 3 tiles with crowns on them, when the word “pops” it simply adds 3 crowns to other tiles on the board.  It should be popping 3 nearby blue blocks, or popping 3 mouse traps, popping 3 vines, or spreading the cheese to 3 spaces, or some combination of the above.  It shouldn’t just replace the popped crowns on three different letters.

Levels 186 and beyond - 

Game ends before you get to play. The challenge for this level with fewer vowels on the board is hardly a challenge if you can’t even play the game.  Last night I lost 3 lives in less than one minute and I didn’t even get to make 1 move in the 3 games because it kept shuffling saying no moves, then game over.  Many times, I make only 1 move and the game is over.  This really isn’t considered challenging, that’s just a life killer. The board alsokeeps shuffling even when there are viable words on the board. Many times after you play a word and the traps rotate you can see a new three letter word like red, or bow but the shuffling starts anyway which almost always ends the game once the shuffling begins.

 

Dictionary – In general the dictionary being used is lacking many words; especially normal words used by scrabble, or words with friend’s players.   Many words that can be found in the Merriam-Webster dictionary are not considered words in this game.  Words such as Jewish, yole, mear, dier and countless others are not recognized in this game.  See screenshot below of the word Jewish.

Level 69 – Not adding tiles correctly

The word highlighted in the screenshot below should be a 6 point word, not 4 points. 1 point for the D, 1 point for the E, 2 Points for the T, and 2 Points for the D in the bottom right section that are getting shot by the arrow tile.  As you can see from the highlighted word count at the top it is only counting it for 4 points.  This occurs on many levels that you have to create specified word lengths on.

The game often suggests words that aren’t in the dictionary for the game.  I was given the suggestion in the screenshot below for the word ETU.  Obviously based on the tiles surrounding the suggestion, that would have to be the entire word.  I was stuck.  There were no other options for words on the board, the suggested word was not in the dictionary, so I had to shut down the game and lose a life to continue playing.

Another word DEE suggested but unable to use.  Had to close out the game and restart to be able to play again.