can't play videos for free gold in Alphabetty

MJ-8

I click the projector, then click play video but the video doesn't play, the game either freezes or the screen goes blank.

Wunderbaum

Hi MJ!

Which mobile device and OS do you use?

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)

MJ-8

Hi MJ!

Which mobile device and OS do you use?

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)

I use and IPAD with OS 9.3.1

MJ-8

Hi MJ!

Which mobile device and OS do you use?

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)

Rebooted IPAD and reloaded game...still cannot watch videos. Nothing happens when I click on the projector to watch video.