I can purchase gold bars on other games but not on Alpha Betty Saga. Why?

Patsyk

why won't purchase go through for alphabetty saga. it keeps telling me to try again

Cezdiamond

Hi Patsyk- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem making purchases in AlphaBetty Saga. 

Please could you try these steps and let me know how you get on? 

- First, we have to force close the Apps. to do this double click the home button and a scroll menu will appear.

- Swipe each open app up off the screen.

- Next please follow this chain. Settings>Apps/App Manager>Game>Clear Cache.

- From here you will see an option to scroll across and choose ''All'' - once there find Google Play Store then Clear Cache.

- Finally please turn off your device and leave it for two minutes.Turn the device back on and try to make a purchase again. 

Thanks! 

Patsyk

Hi Patsyk- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem making purchases in AlphaBetty Saga. 

Please could you try these steps and let me know how you get on? 

- First, we have to force close the Apps. to do this double click the home button and a scroll menu will appear.

- Swipe each open app up off the screen.

- Next please follow this chain. Settings>Apps/App Manager>Game>Clear Cache.

- From here you will see an option to scroll across and choose ''All'' - once there find Google Play Store then Clear Cache.

- Finally please turn off your device and leave it for two minutes.Turn the device back on and try to make a purchase again. 

Thanks! 

thanks but that didn't work