I can see questions similar to one I want to ask. How do I get to see the answers?

Elaine_Loydon

My husband was atlevel 229 on Alphabetty and for no reason the next time he opened it he was back at level 1. How can he get back to where he'd really achieved without doing it all again ? 

MarkHawk

Hi Elaine,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care