Here's all you need to know about the Alpha Betty Community!
Check out the main questions around AlphaBetty here!
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟

What is the purpose of the ticket id number King sent after reporting a problem with game?

Laurie-5
Laurie-5 Posts: 3

Level 1
in Support

King sent me a ticket id number with a link to this page. Is that number acknowledging that they are working on the problem? Is there any way to check on the status of my ticket? Will I get a response when the issue is fixed? How long do issues normally take to be resolved?

Flag · Helpful Sweet Love Haha

Answers

  • StuckInATree
    StuckInATree Posts: 4,755

    In my experience working in IT, the system I worked with, Ticket ID's were just an automatic reference given to any received contact, the number doesn't mean anything beyond that. What did the message in your email say exactly, was it just a link?

    Flag · Helpful Sweet Love Haha
  • Laurie-5
    Laurie-5 Posts: 3

    Level 1

    In my experience working in IT, the system I worked with, Ticket ID's were just an automatic reference given to any received contact, the number doesn't mean anything beyond that. What did the message in your email say exactly, was it just a link?

    The message was: Need help with Alphabetty Saga?(Ticket-Id:4258332)Discover our King Care community and find your answers from fellow players. Access our Kingdom’s community by pressing the button below.Which means you are correct, the number means nothing and I seriously doubt if the issue will resolved or that "King Cares".
    Flag · Helpful Sweet Love Haha

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Hey! Would you like to give us your opinion?

Categories