Why don't my words count when I play alpha betty saga? And they aren't trapped in vines.

letully

I have 7 letter words, 5 letter words, 4 letter words multiple times and they aren't being counted toward my score.  Most are not trapped in vines as I read that if the letters are trapped in vines, they don't count.  That's not true.

Johnny_Ryall

Hello,

Could you please run through the steps here and let me know if it resolves the issue:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Kind regards,

Johnny