Alphabetty gray screen

Lisa_Ison

All of a sudden when I load alphabetty I only get a gray screen. What can I do to fix this?

Traci_Bills

I have the same problem. It seems to have happened after their update.. 

Crazy Cat Lad

Have you tried reinstalling the app?

Which model of iPad do you play on?

Please note that iPad 1, iPad 2 and iPad Mini 1 are no longer fully compatible with our games:https://care.king.com/en/blog/article/important-information-regarding-devices 

Tracy-7

Hi Lisa, and Traci !! Just got word that this issue has been sent for a fix, should be done in the next couple of days. Thank you, and good luck !!! 

Traci_Bills

I uninstalled the game and reinstalled yesterday and it's working fine now.. 

I play on a first generation IPad. I log I. With Facebook, so my progress was restored. Thanks