Why in Alphabetty Saga level 297 do the letters shuffle at radom & restarts on its own?

Elena_Blanca

I'm playing Alphabetty Saga level 297. The game restarts on its own and autother shuffles the letters. Why? 

Alessandro_S

The game auto-reshuffles when there is no acceptable 3-letter or longer word that the player can possibly obtain on the board.And I *think* I recall that if the result of the auto-reshuffle is again a board without acceptable words, the game reshuffles again - up to a 3rd consecutive failed reshuffle, upon which the game quits and you lose one life.

Lady_Choo

Nice answer Alessandro! That is it exactly.

Hi Elena, 

Is it happening every time you go into that level?

Bookwyrmm

I want to add that at this level i had 8 more moves and 1 word when the game closed.  This has happened several times.

Lady_Choo

Hi @Bookwyrmm, 

Was yours on this same level just to clarify?

Could you tell me which device/OS you are using?

Lady_Choo

And could you all try the troubleshooting just in case it was a faulty update. 

Android

iOS

Facebook/Kingdom