Midday bonus - AlphaBetty

SusanD-2

I get reminders to go to the game (on my phone) to get  daily bonus, but when i open the game it is not there. It used to come up automatically if i was in the time frame, 12-2pm, I think. Am I missing somethingthat I need to do to access the bonus?

Lady_Choo

Hi Susan, 

It seems that this is a pending issue while they gather more information. 

Could you let me know the following :

1. Has troubleshooting been done, if yes then what?

2. Game app version

3. Make and model of device

4. OS system installed

5. Available storage on device 

Thank you

Lady_Choo

Sorry, I have answered this but its gone into moderation. It will be freed Monday

Alessandro_S

Sorry, I have answered this but its gone into moderation. It will be freed Monday

Good to know, same was happening for me as well in the last 4 days or so

Lady_Choo

Thank you Alessandro S,  I will pass the info on

Alessandro_S

Hi Susan, 

It seems that this is a pending issue while they gather more information. 

Could you let me know the following :

1. Has troubleshooting been done, if yes then what?

2. Game app version

3. Make and model of device

4. OS system installed

5. Available storage on device 

Thank you

It's Monday, and it's not working for me, so... // 1. no // 2. 1.33.0 // 3. Samsung S6 Edge SM-G925F // 4. Android 7.0 Baseband G925FXXS5ERA5 // 5. 8.3GB

Layla_de_B

Ditto.

Monday, still same. Booster wheel still MIA. Android (Nougat) tablet and iPhone (ios 11+); all up-to-date including game. Wheel done spun out of sight.

Lady_Choo

Thank you all. 

I have passed this on to the moderators who are in touch with the studio. 

They are investigating the issue now. 

Thank you so much for your patience

SusanD-2

I am on an iPhone 6s, software  11.2.6. Not sure how to see game version, but all updates to phone and apps are done.

Lady_Choo

Good morning all

We now have an official thread, if you can watch it for updates that would be awesome

Midday bonus