Purchased a new iPad and lost all my bonuses/rewards

Nancy-40

Lost all bonuses/ rewards after getting a new iPad plus started from the beginning , was on level 428, is there any way to get this back.

Lady_Choo

Hi Nancy, 

This article shows you how to get progress back, so don't worry about that. If you weren't previously connected to Facebook or the Kingdom please let us know and I will escalate to the King care team.

https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

This article explains why boosters etc vanish

https://care.king.com/en/alphabetty-saga/superstar-information-post-why-do-boosters-vanish-from-my-app

Lady_Choo

Hi Nancy, 

This article shows you how to get progress back, so don't worry about that. If you weren't previously connected to Facebook or the Kingdom please let us know and I will escalate to the King care team.

https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

This article explains why boosters etc vanish

https://care.king.com/en/alphabetty-saga/superstar-information-post-why-do-boosters-vanish-from-my-app

Nancy-40

Not sure how to reply to chicken slayer, I no longer have the iPad I traded it in for the new one, help!

Lady_Choo

Hi Nancy, did you see the first link I gave you about reconnecting to Facebook or the Kingdom?

If you weren't connected to either, come back and let me know and the customer care team can help you

Nancy-40

Thanks chicken slayer I lost my boosters but am back at level 428

Lady_Choo

Unfortunately that happens as they save on the original device

https://care.king.com/en/alphabetty-saga/superstar-information-post-why-do-boosters-vanish-from-my-app