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How can I purchase in app gold bars on my device?

CandyKatie
CandyKatie Posts: 1

Level 1
in Support

Help please!  I am unable to purchase in app gold bars from Candy Crush Saga.  The app was purchased on google play on a new Samsung Galaxy J7phone.  I have tried every trouble shooting suggestion I can find and still receive this message:  Error - your transaction cannot be completed. Learn more. I have also followed all of the instructions with Google pay to fix this isuue with no success.  Any ideas?

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Answers

  • QueenMia
    QueenMia Posts: 12,979

    Hey CandyKatie,

    Really sorry you have been able to make a purchase :/

    From the error message, it seems that it's an issue on Google Play side and not ours. I'd suggest you to run a search on Google "error your transaction cannot be completed google play" to find a solution to your problem.

    I hope that's helpful, let me know how it goes :-)

    Until then, have a bubble-iffic day!

    - Mia

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