The game does not save

suzi_109

 I reached level 416. Today it started from level 1

_Elsa_

Hi suzi 109, 

Please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back.  If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back.