Lost Progress

6098980029

I lost my progress when I switched to a new device. Can I get it back??

abe_coffee

yes ... your progress is stored on any device you use

and ... when you login using facebook your progress is stored too

sometimes it takes awhile for devices to sync up with the 'facebook' progress

when you login successfully using facebook ... you will see icons of your friends along with their scores when you play a level

6098980029

It’s been over 24 hours and nothing

abe_coffee

options:

1) wait for it to sync up on its own

2) you and I can try to login to ABS through facebook

3) we may need @Crazy_Cat_Lad to lend a hand

abe_coffee

one other option ... try using your old device until this is resolved

6098980029

Thanks. I have my old device to a friend and wiped it clean so unfortunately not an option.

abe_coffee

while we are waiting for someone to look at your account ...

we can see what happens when trying to log in to facebook ...

start your new device ...

look for the green 'Play' button ...

below the green button is a blue button ... does it read 'My account' ... or does it have your ABS login name?

if it reads 'My account' then click on 'My account' ... below "Already have a King account?" click on "LOG IN"

... DO NOT 'REGISTER WITH FACEBOOK' ...

please tell us what happened ... sorry the images are reversed below ...

Crazy Cat Lad

Your game is saved on a King account with the same email you are using here in the Community.

The game is on level 272, but if you were on a higher level, please let me know which one and I will manually move you up where you were.

Cheers!

6098980029

I was at 472 before I switched devices. THANK YOU SOOOO MUCH!!!!

Crazy Cat Lad

Cool! I have now corrected the progress back to 472 in your game.

Have a Mice weekend!

6098980029

You’re the best!!! Thank you sooo much! Have a great weekend!!!