lost my record

Jeannettli

hi. i bought a new iphone and lost my records. i used to play with nickname jeane and the picture was a dog. can i get back my records?
thanks

mysticalmysty

Hi @Jeannettli Welcome to our community. To get your progress back you can just follow all the instructions from this article https://community.king.com/en/alphabetty-saga/discussion/244373/how-to-get-your-level-and-progress-back Have a nice evening /day 🍏

Crazy Cat Lad

Hi @Jeannettli !

If you don't manage to get your levels back, please let me know your level and Game ID so I can manually restore the game for you. 

Check here how to find your Game ID.