Gold bars bought

jill88

Keep getting an error message, that I had already bought the gold bar and they will be restored for free, never restores them. Disappointed.

abe_coffee

hi @jill88

your account may need to be adjusted

@Crazy Cat Lad is able to access players' accounts ... and is available on weekdays

he may ask for your player ID

abe_coffee

hi @jill88 @Crazy Cat Lad @Xarly

using the tag will alert Crazy Cat Lad

it appears that he was not working today

he is in Europe ... and will usually reply early on his shift

look for a reply early tomorrow

Crazy Cat Lad

Thanks @jill88 !

Please reinstall the app to get this in order.

Delete the app, restart the iPhone/ iPad and download the game again from App Store.

Open the game and connect it to your King account. The levels and extra Gold Bars that I added to your game should then load up.

I hope this helps!

abe_coffee

hi @jill88

your account may need to be adjusted

@Crazy Cat Lad is able to access players' accounts ... and is available on weekdays

he may ask for your player ID

jill88

@Crazy Cat Lad help! My gold bars won’t download. Abe_coffee said you may be able to reset my account.

jill88

How do I reach out to Crazy Cat Lad?

abe_coffee

hi @jill88 @Crazy Cat Lad @Xarly

using the tag will alert Crazy Cat Lad

it appears that he was not working today

he is in Europe ... and will usually reply early on his shift

look for a reply early tomorrow

abe_coffee

hi @jil88

no word from @Crazy Cat Lad

maybe he is quarantine

I messaged several members and hope to get some kind of reply ... soon?l

_Elsa_

I'm here and I can help you! Welcome to our community @jill88! Have you checked to see if you were billed for them? That should be the first step. Can you possibly do a print screen so that we can see what you are seeing? If you need help doing a print screen please follow the steps here. Do these things and then write back here and I will offer you further direction.

Crazy Cat Lad

Hi @jill88 !

Sorry for the late reply here.

Please let me know your Game ID so I can look into this.

Check here how to find the Game ID number.

jill88

ID# 6178607758

Crazy Cat Lad

Thanks @jill88 !

Please reinstall the app to get this in order.

Delete the app, restart the iPhone/ iPad and download the game again from App Store.

Open the game and connect it to your King account. The levels and extra Gold Bars that I added to your game should then load up.

I hope this helps!

jill88

Thank you! That worked!