store access

AlphaBettyPuzzler

Is anyone having trouble buying from the "store"? I can't buy bars, hammers, anything!

Diamond_Lim

https://community.king.com/en/alphabetty-saga/discussion/317594/store-access

Hello again! 👋

You can check this similar question then see their answers to player that I hope this helps :

https://community.king.com/en/alphabetty-saga/discussion/310543/cant-buy-anything

Diamond_Lim

How about you can click here (Facebook) 👈 (This solve discussion by Community Team) to read and follow troubleshooting steps of this problem (crashing/loading) that I hope this helps. 😊

And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (if you are interested)

Have a nice and safety day! 😊

[Deleted User]

Hi @AlphaBettyPuzzler, welcome to the Community!

1️⃣

Make sure that both your Game & device you are using to play are updated to their latest version.

• Here are a couple of handy guides on how to keep your Apps updated on Android & iOS.

2️⃣

Follow these steps if the issue remains after updating your Game:

1. Remove the payment details on your Account if you have any saved already.
2. Then, clear the cache and cookies on your browser.
3. After this, add your payment details again.
4. Finally, open the Game & try to make a purchase.

3️⃣

Follow these steps if after you've updated your Game & reentered but the issue remains:

1. Make sure that you have enough free memory on your device (at least 2GB free).
2. Force close all Apps & restart your device. Leave device switched off for at least 10 seconds before turning it back on.

wykoon

Hi there @AlphaBettyPuzzler and lovely day to you.

Other than the suggested answers above, please try to disconnect your game from the internet/wifi, wait for several seconds or longer, reconnect your game to the internet/wifi and then try to access the store and see if you are able to make any purchase.

Please also counter check that you have not accidentally restricted the in-app purchase in your device.

Let us know if any of our answers help and if you need help with other issues in the game.

Thank you and happy gaming 😉